Summary
Overview
Work History
Education
Skills
Websites
Certifications Awards
References
Timeline
Generic

KATE KWAKYEWAA

KUMASI

Summary

Dynamic Branch Operations Officer with extensive experience at Sekyere Rural Bank PLC, recognized for excellence in risk management and team leadership. Successfully led process improvements that significantly enhanced operational efficiency and customer satisfaction. Proficient in banking operations and regulatory compliance, driving both growth and operational excellence through strong customer relations.

Overview

20
20
years of professional experience

Work History

Branch Operations Officer

SEKYERE RURAL BANK PLC
JAMASI
01.2019 - Current
  • Manage the day-to-day operations of the branch, ensuring compliance with banking regulations and policies.
  • Supervise a team of back-office staff, providing guidance and training to ensure efficient processing of transactions.
  • Implement and monitor risk management controls to minimize losses, and ensure the security of customer assets.
  • Collaborate with the branch manager to develop and implement business strategies to drive growth and customer acquisition.
  • Analyze and resolve complex customer complaints and issues.
  • Achievements:
  • Improved Branch Efficiency: Implemented process improvements that reduced transaction processing time by 30% and increased customer satisfaction ratings by 25%.
  • Risk Management: Developed and implemented a risk management framework that reduced branch losses by 40% and ensured compliance with regulatory requirements.
  • Team Leadership: Led a team of back-office staff to achieve a 95% accuracy rate in transaction processing, and a 90% customer satisfaction rating.

Back Office Staff

SEKYERE RURAL BANK PLC
JAMASI
01.2005 - 01.2019
  • Processed and verified transactions, including deposits, withdrawals, and loan payments.
  • Maintained accurate records and files, ensuring compliance with regulatory requirements.
  • Provided support to the branch operations team, assisting with customer inquiries, and resolving issues.
  • Participated in training and development programs to enhance knowledge and skills.
  • ACHIEVEMENT
  • Transaction Processing: Achieved a 99% accuracy rate in transaction processing, and was recognized as a top performer in the back-office team.
  • Customer Service: Received positive feedback from customers and branch management for providing excellent customer service and resolving complex customer issues.

Teller/CASHIER

SEKYERE RURAL BANK PLC
JAMASI
01.2005 - 01.2016
  • Provided exceptional customer service, handling customer transactions, and responding to inquiries.
  • Managed cash and vault operations, ensuring accuracy and security.
  • Assisted with branch promotions and events, promoting bank products and services.
  • Developed strong relationships with customers, identifying opportunities to cross-sell and upsell bank products.
  • Achievements:
  • Customer Acquisition: Consistently met or exceeded customer acquisition targets, with a 20% increase in new customer accounts opened.
  • Sales Performance: Achieved a 15% increase in sales of bank products and services, exceeding branch targets.

Education

Bachelor's Degree - Business Administration-FINANCE AND BANKING

GARDEN CITY UNIVERSITY COLLEGE
KUMASI, GHANA
01.2002

Skills

  • Banking operations and regulations
  • Risk management and compliance
  • Team management and leadership
  • Customer service and relations
  • Time management and organization
  • Microsoft Office and banking software

Certifications Awards

  • Certified Bank Operations Professional (CBOP)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Bank's Outstanding Service Award (2010, 2015)
  • Sekyere Rural Bank Pic's Over All Best Performing Staff Award (2018)

References

References available upon request.

Timeline

Branch Operations Officer

SEKYERE RURAL BANK PLC
01.2019 - Current

Teller/CASHIER

SEKYERE RURAL BANK PLC
01.2005 - 01.2016

Back Office Staff

SEKYERE RURAL BANK PLC
01.2005 - 01.2019

Bachelor's Degree - Business Administration-FINANCE AND BANKING

GARDEN CITY UNIVERSITY COLLEGE

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