Nasibatu Abubakar
Accra,Ghana
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
9
9
years of professional experience
Work History
Operations Manager
Npontu Technologies
Accra
01.2023 - Current
- Implement the right process and practices across the organization
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Find ways to increase quality of Customer Experience
- Perform quality controls and monitor KPIs
- Develop, implement, and review operational policies and procedures.
- Maintain discipline through the enforcement of company culture and value
- Support employee communication with the management team.
- Work closely with the operational head to ensure smooth running of the company
- Assist HR with recruiting when necessary.
- Any other assigned duties
Operations Manager
Amaati Company Limited
Tamale
05.2022 - 12.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
VOLUNTEER, TEACHING
Imperial And Metrics School
Tamale
09.2021 - 05.2022
- Grade homework, tests and quizzes to keep accurate track of student performance
- Prepare quizzes, tests and examinations to gauge how well students were learning
- Work with staff members and teachers to design comprehensive and individualized plans to optimize student education
- Use designated student database to document student grades.
- Communicate frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
CENSUS ENUMERATOR
Ghana Statistical Service
05.2021 - 07.2021
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers
- Met with supervisor to review procedures, report issues or concerns and receive instructions
- Performed field staff duties critical to completing accurate count in hard-to-reach communities
- Attended team meetings to develop job knowledge
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
PROCUREMENT OFFICER
Barakah Events Center
Accra
02.2019 - 11.2020
- Built relationships with vendors to negotiate ideal terms for purchases
- Input, analyzed and reported on data covering all aspects of procurement operations
- Set up and negotiated contracts to obtain favorable pricing and delivery structures
- Developed and strengthened supplier relationships.
CUSTOMER SERVICE REPRESENTATIVE
GCB BANK PLC
Tamale
08.2017 - 09.2018
- Accomplished tasks according to direction and instructions
- Gathered and examined information from multiple sources
- Formulated and generated analysis related to assigned research topics
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
CORPORATE AFFAIRS INTERN
University Of Bordeaux
Bordeaux
12.2015 - 03.2016
- Gathered and examined information from multiple sources
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed.
INTERN, ELECTRONIC BANKING CENTRE
GCB BANK PLC
Accra
07.2014 - 08.2014
- Performed routine office and customer service duties with focus on electronic banking
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism
- Prepared, sorted and distributed cards and pin mailers to appropriate branches
- Wrote and distributed customer correspondence.
CALL CENTER REPRESENTATIVE
GCB BANK PLC
Accra
05.2014 - 06.2014
- Call center representative in charge of receiving customer calls and complaints
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
MSc - International Business
University of Ghana
06.2021
Bachelor Of Arts - Political Science And French
University of Ghana
05.2017
Diplome D'Universite - Francais Langue
University of Bordeaux
05.2016
Senior High School Certificate - General Arts
Achimota Senior High School
05.2012
Skills
- Language Skills Development
- Critical and Creative Thinking
- Documentation and Record keeping
- Positive Interactions
- Presentations
- Enrichment Activities
- Professional Relationships
- Public Speaking
- Resource Coordination
- Verbal and Written Communication
- Client Relations Strength
- Data Evaluation
- Public Relations
- Administrative Support
- MS Office
- Documentation
Affiliations
Ghana Muslim Students Association Secretary, University of Ghana (2013-2014)
Vice President, Achimota School Ghana Muslim Students Association (2010-2012)
Volta Hall Planning Committee Member, University of Ghana (2013-2014)
Volta Hall Athletic Team Member (2012-2015)
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Arabic
Elementary (A2)
Timeline
Operations Manager
Npontu Technologies
01.2023 - Current
Operations Manager
Amaati Company Limited
05.2022 - 12.2022
VOLUNTEER, TEACHING
Imperial And Metrics School
09.2021 - 05.2022
CENSUS ENUMERATOR
Ghana Statistical Service
05.2021 - 07.2021
PROCUREMENT OFFICER
Barakah Events Center
02.2019 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
GCB BANK PLC
08.2017 - 09.2018
CORPORATE AFFAIRS INTERN
University Of Bordeaux
12.2015 - 03.2016
INTERN, ELECTRONIC BANKING CENTRE
GCB BANK PLC
07.2014 - 08.2014
CALL CENTER REPRESENTATIVE
GCB BANK PLC
05.2014 - 06.2014
MSc - International Business
University of Ghana
Bachelor Of Arts - Political Science And French
University of Ghana
Diplome D'Universite - Francais Langue
University of Bordeaux
Senior High School Certificate - General Arts
Achimota Senior High School
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