SAMUEL MARFO
Accra
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities. Holds extensive experience in requirement gathering for Enterprise Solutions, Data Engineering, Automation and Visualization Projects.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Npontu Technologies Ltd.
01.2021 - Current
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Develop monthly sales strategies for all products by identifying marketing opportunities through client requirements and research on target market, taking note of competitor's share, and competitor's strengths and weaknesses (by liaising with research desk) in such target markets
- Mentored junior team members, contributing to their professional development and overall team success.
- Improved client retention rates by addressing concerns promptly and implementing effective solutions tailored to their needs.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Projects and Products Development Lead
Npontu Technologies Ltd.
01.2019 - 01.2020
- Manage all projects and product resources within the company to meet three key parameters time, quality and cost.
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Led development teams in building system, data and application-level interfaces and functional relationships.
- Created process and delivery improvements to reduce build cycle time.
- Developed comprehensive project documentation for streamlined knowledge transfer, reducing onboarding time for new team members.
- Enhanced software development efficiency by implementing agile methodologies and streamlining team communication.
- Improved code quality, incorporating thorough unit testing and peer code reviews into the development process.
- Drove innovation in software design, exploring emerging technologies and staying abreast of industry trends to maintain competitive advantage.
- Optimized application performance through diligent attention to detail in coding practices and rigorous testing procedures.
- Managed stakeholder expectations effectively by providing clear project updates on progress, risks, issues, and proposed resolutions throughout the entire lifecycle of each project.
Product Development Lead
Npontu Technologies Ltd.
01.2018 - 01.2019
- Provided expert guidance during critical decision-making stages while balancing stakeholder requirements against business objectives.
- Implemented rigorous testing protocols for quality assurance, resulting in fewer defects and higher customer satisfaction rates.
- Collaborated closely with marketing teams to create compelling promotional materials that showcased key product features and benefits.
- Spearheaded innovation initiatives that led to cutting-edge product concepts based on emerging technologies.
- Led cross-functional teams in the successful launch of multiple products, ensuring timely delivery and optimal performance.
- Optimized product lifecycle management, resulting in reduced time-to-market and increased profitability.
- Increased efficiency with process optimization initiatives that streamlined workflows across the entire product development cycle.
- Stayed abreast of industry trends through ongoing education opportunities, allowing for informed decisions about future products.
- Championed data-driven decision-making by leveraging analytics tools to monitor product performance and guide strategic planning.
- Streamlined product development processes by implementing agile methodologies and efficient team collaboration.
- Drove efforts toward sustainable practices in both manufacturing processes as well as sourcing of raw materials used in production.
- Enhanced product quality by conducting thorough market research and incorporating user feedback into design improvements.
- Identified areas for improvement within existing product lines and developed strategies for continuous enhancement.
- Developed innovative solutions to complex problems, leading to improved customer satisfaction and brand loyalty.
Application Support Lead
Npontu Technologies limited
01.2017 - 01.2018
- Ensured smooth handover of responsibilities during shift changes by diligently documenting all ongoing activities and pending tasks.
- Assisted in the development of new applications by providing valuable feedback from a support perspective.
- Facilitated seamless software upgrades by conducting thorough testing and validation prior to deployment.
- Coordinated with vendors to address third-party software issues, ensuring optimal integration within the supported environment.
- Conducted root cause analysis to identify recurring issues, implementing corrective actions to prevent future occurrences.
- Managed escalated cases to ensure timely resolution, maintaining strong relationships with clients.
- Developed customized reports for management review, enabling data-driven decision making related to application performance.
- Boosted end-user satisfaction by providing prompt and accurate support for various applications.
- Improved incident response times through efficient case management and prioritization based on severity levels.
- Reduced downtime by proactively monitoring application performance and addressing potential issues before they impacted users.
- Optimized system performance with thorough analysis, diagnosis, and resolution of complex issues.
- Minimized business impact during critical incidents with rapid problem identification and resolution.
- Streamlined support processes by creating detailed documentation and training materials for the team.
- Increased team productivity by implementing best practices and standard operating procedures for application support tasks.
- Achieved service level agreements consistently by effectively managing workload among team members.
- Contributed to project success by providing expert application support during all phases of implementation and rollout activities.
- Enhanced application functionality by identifying and resolving technical issues in a timely manner.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
Technical Support
Nosmay Ghana Limited
01.2016 - 01.2017
- Installation and implementation of servers and product software.
- Provided technical support for colleagues experiencing issues with measurement systems or software platforms.
- Improved software functionality by providing timely technical support to end users.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
Planning and Monitoring Team
Ghana Broadcasting Corporation
01.2016 - 01.2017
- Planning and successful deployment of digital installation sites.
- Cultivated strong relationships with stakeholders across the organization, fostering a culture of collaboration that facilitated successful project execution.
- Created detailed reports on project progress, providing key stakeholders with valuable insights into performance metrics and improvements required for successful outcomes.
Temporary Clerk
West African Examination Council
01.2016 - 01.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Marking and Coordination of Basic Education Certificate Examination Scripts.
Intern
Huawei Technologies Co. Ltd
01.2015 - 01.2015
- Monitoring and managing the Sakaman and Tetteh-Quarshie switch centres
Education
Bachelor of Science in Telecommunication Engineering -
Kwame Nkrumah University of Science and Technology
12.2016
West African Senior High Schools Examination Certificate -
Presbyterian Boys Senior High School
12.2012
Cambridge O-level Certificate -
Cambridge School
12.2011
Basic Education Certificate Examination -
Silicon Valley International School
12.2008
Skills
- Strategic Planning
- Project Management
- Product Development and Prototyping
- Business Data Analysis
- Solutions and Software Designing
- Enterprise Resource Planning Expert
Skills And Interest
- Ability to work independently with limited supervision in a pressured environment
- Accurately reading and interpreting details and technical drawings and blueprints
- Good oral and written communication skills that enable me to communicate well
- Computer literate, and knowledge of Microsoft Office and Adobe XD.
Projects Worked On
- Won a bid and project coordinated the Ghana Knowledge and Skills Bank Project (World Bank Sponsored Project)
- Won a bid and project coordinated the Harmonization of The Three Applications of The Births and Deaths Registry into One Centralised System (World Bank Sponsored Project)
- Prototyped and project managed the development of the GCB G-Money platform
- Prototyped and project managed the development of an Enterprise Resource Planning Application with AI powered E-Commerce
- Prototyped and project managed the development of the Stanbic Bank Ghana Payment Engine
- Prototyped and project managed the development of the MTN Business Manager Enterprise Resource Planning
References
To be provided upon request.
Timeline
Business Development Manager
Npontu Technologies Ltd.
01.2021 - Current
Projects and Products Development Lead
Npontu Technologies Ltd.
01.2019 - 01.2020
Product Development Lead
Npontu Technologies Ltd.
01.2018 - 01.2019
Application Support Lead
Npontu Technologies limited
01.2017 - 01.2018
Technical Support
Nosmay Ghana Limited
01.2016 - 01.2017
Planning and Monitoring Team
Ghana Broadcasting Corporation
01.2016 - 01.2017
Temporary Clerk
West African Examination Council
01.2016 - 01.2016
Intern
Huawei Technologies Co. Ltd
01.2015 - 01.2015
Bachelor of Science in Telecommunication Engineering -
Kwame Nkrumah University of Science and Technology
West African Senior High Schools Examination Certificate -
Presbyterian Boys Senior High School
Cambridge O-level Certificate -
Cambridge School
Basic Education Certificate Examination -
Silicon Valley International School
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