Nasibatu Abubakar
Office Manager/ Administrative Officer
Accra,Greater Accra
Summary
Experienced Office Management Professional skilled at boosting productivity, efficiency, and service quality in diverse settings. Dependable, ethical, and reliable support specialist and leader who collaborates effectively with cross-functional teams to achieve operational and service excellence.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Administrative Officer
Npontu Technologies
Accra
01.2023 - Current
- Develop meeting agendas and schedule appointments for internal team meetings, client meetings, and other relevant gatherings. Ensure timely distribution of agendas and meeting invitations.
- Prepare and distribute meeting minutes promptly after each meeting and conference call,
documenting important discussions, decisions, and action items. - Facilitate resolution of complex issues and problems that fall within administrative scope. Collaborate with team members to find effective solutions.
- Organize electronic and hard copy files to ensure easy access and retrieval. Maintain inventory of documents to support efficient information management.
- Provide administrative and secretarial support to other departments as needed, demonstrating flexibility and adaptability in supporting organization's overall needs.
- Take personal accountability for quality of work that impacts departments. Manage time effectively, prioritize tasks, and invest in professional development to enhance job performance.
- Developed strategies to streamline and improve office procedures.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced customer experience and elevated company rating by18%.
Operations Manager
Amaati Company Limited
Tamale
08.2021 - 12.2022
- Supervised operations of staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Nurtured strong client relationships through effective communication and issue resolution and
increased sales by 18%
Census Enumerator
Ghana Statiscal Service
Tamale, Ghana
05.2021 - 07.2021
- Interviewed residents in assigned areas to explain purpose of Census, asked questions and recorded answers.
- Visited all 15 assigned neighborhoods and knocked on doors to encourage participation in Census.
- Effectively participated in team meetings to enhance job knowledge and performance.
- Leveraged language skills and cultural familiarity and established rapport with local residents.
Volunteer, Teaching
Imperial and Metrics School
Tamale
09.2020 - 03.2021
- Designed plans that optimized student education, collaborated closely with staff and teachers
- Maintained accurate student performance records and facilitated effective communication.
- Evaluated over 25 student assignments and conducted assessments to measure learning outcomes.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Customer Service Representative
GCB Bank PLC
Tamale
08.2017 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally and boosted good customer experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor for timely resolutions.
- Answered constant flow of customer calls with minimal wait times.
- Answered at least 15 customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
Community Liaison Representative
Campus France
Bordeaux
05.2015 - 06.2016
- Conflict/Complaint Resolution
- Disseminated information and complaints from colleagues over to Campus France Accra during year Abroad in France.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Improved overall experience of year abroad students leading to 90% pass rate.
Education
MSc - International Business
University of Ghana
Accra01.2021
Bachelor Of Arts - Political Science And French
University of Ghana
Accra11.2017
Diplome D'Universite - Francais Langue Etrangere
University of Bordeaux
Bordeaux 05.2016
Senior High School Certificate - General Arts
Achimota Senior High School
Accra05.2012
Skills
- Proficient user of Microsoft Office tools
- Language Skills Development
- Critical and Creative Thinking
- Administrator Support
- Documentation and Recordkeeping
- Positive Interactions
- Update Records
- Professional Relationships
- Meeting Minute Taking
- Database Uploading
- Mail Handling
- Administration and Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
Ghana Muslim Students Association Secretary, University of Ghana (2013-2014)
Vice President, Achimota School Ghana Muslim Students Association (2010-2012)
Volta Hall Planning Committee Member, University of Ghana (2013-2014)
Volta Hall Athletic Team Member (2012-2015)
Languages
French
Upper intermediate (B2)
Arabic
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Officer
Npontu Technologies
01.2023 - Current
Operations Manager
Amaati Company Limited
08.2021 - 12.2022
Census Enumerator
Ghana Statiscal Service
05.2021 - 07.2021
Volunteer, Teaching
Imperial and Metrics School
09.2020 - 03.2021
Customer Service Representative
GCB Bank PLC
08.2017 - 09.2018
Community Liaison Representative
Campus France
05.2015 - 06.2016
MSc - International Business
University of Ghana
Bachelor Of Arts - Political Science And French
University of Ghana
Diplome D'Universite - Francais Langue Etrangere
University of Bordeaux
Senior High School Certificate - General Arts
Achimota Senior High School
Software
Microsoft office suite
Content Management Systems (CMS)
Video Editing
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
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