Michelle Naa Afi Tackie
P.O.Box KN3301
Summary
Ambitious professional with a communication background, experienced in leadership roles in hospitality and public sector management. Skilled in team building and effective communication. Ready to bring a results-driven approach to your organization.
Overview
14
14
years of professional experience
Work History
Head of Manpower and Mobilization Department
National Disaster Management Organization (NADMO)
01.2018 - Current
- I create and conduct training programs for staff, focusing on skills like disaster management, emergency response, communication, and leadership development
- I assess and provide feedback for staff performance, while also developing and overseeing performance appraisal systems
- I manage employee relations, address concerns, handle disciplinary matters, and foster a positive workplace.
Disaster Control Officer
National Disaster Management Organization (NADM0)
09.2014 - Current
- Organize and lead the team on field trips
- Generate reports detailing findings and recommendations.
- Educate disaster victims in disaster-prone areas
- Organize and take part in the distribution of relief items to disaster victims
Manager
Stanley's Restaurant
06.2021 - 09.2022
- I created a unique dining experience through innovative marketing that boosted customer engagement.
- I oversaw all aspects of operations, starting from the conceptualization phase and continuing through to the establishment stage.
- I created a distinct brand that resonated with our audience, ensuring a meaningful connection."
Manager
Hoogah Restaurant
06.2020 - 05.2021
- I ensured a positive customer experience by proactively addressing issues and effectively implementing corrective actions. Additionally, I maintained strong customer relationships throughout.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged feedback from customers to make informed decisions to improve the efficiency of the restaurant.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Chiropractic Assistant
Chiropractic & Wellness Centre, Accra
09.2012 - 12.2014
- As part of my job, I was responsible for answering phone calls from customers, addressing their queries, providing them with relevant information, and scheduling appointments as per their requirements.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- I directed patients to examination rooms, answered their queries, and prepared them for physician consultations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep the office running smoothly.
Administrator
Sun Masters Company Limited
01.2011 - 01.2012
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls to the C.E.O., took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Secretary
Silver Crest Company Limited
01.2010 - 11.2010
- As part of my duties, I operated a multi-line phone system and greeted callers with enthusiasm and professionalism. I ensured that every call was answered promptly and handled with care.
- Scheduled appointments and conducted follow-up calls to clients.
- I was responsible for creating and updating daily reports, memos, and invoices.
- I was responsible for managing the inventory of office supplies by regularly checking the stock and placing orders for new supplies when needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Education
Bachelor of Arts - Communication Studies
Pentecost University
Accra, Ghana07.2019
Certificate in Secretarial Studies - Secretarial Studies And Office Administration
Boateng College of Secretaries
Accra, Ghana03.2011
High School Diploma -
Sacred Heart Technical Institute
Accra, Ghana05.2006
Skills
- Communication Skills
- Time Management
- Online Retail
- Sales and Marketing
- Negotiation
- Team Leadership
Languages
Ga
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)
REFEREES
Mr. Kwame Asare-Obeng, Coordinator,
National Disaster Management Organization
Tel: 0243623304
Mr. Aristo Aryee, Former Chief Executive,
Ga Central Municipal Assembly
Tel: 0243846351
Timeline
Manager
Stanley's Restaurant
06.2021 - 09.2022
Manager
Hoogah Restaurant
06.2020 - 05.2021
Head of Manpower and Mobilization Department
National Disaster Management Organization (NADMO)
01.2018 - Current
Disaster Control Officer
National Disaster Management Organization (NADM0)
09.2014 - Current
Chiropractic Assistant
Chiropractic & Wellness Centre, Accra
09.2012 - 12.2014
Administrator
Sun Masters Company Limited
01.2011 - 01.2012
Secretary
Silver Crest Company Limited
01.2010 - 11.2010
Bachelor of Arts - Communication Studies
Pentecost University
Certificate in Secretarial Studies - Secretarial Studies And Office Administration
Boateng College of Secretaries
High School Diploma -
Sacred Heart Technical Institute
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