Melanie Dzifa Azamalah
Accra
Summary
Tech-savvy Business Administrator possessing proficient organization, communication, problem-solving and project management skills.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Program Administrator
LAB Information Technology Incorporation
08.2022 - Current
- Managed training department email volume of at least 10 mails per day and coordinated department schedules to maximize coverage during peak hours.
- Provided technical troubleshooting and problem solving for clients with system issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Virtual Operation Assistant
37 Oaks
08.2022 - 09.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
School Administrator
NIC International School
08.2019 - 08.2022
- Analyzed over 60 students and teacher performance and recommended adjustments to academic plan goals, supporting individual progression.
- Coached employees through day-to-day work and break down complex problems.
- Standardized office structures and processes to promote collaboration and increased performance by 10%.
Administrative Assistant
Dassah and Associates/ Law, Ashaley Botwe
08.2018 - 08.2019
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Organized weekly itineraries for lawyers on court proceedings and logged each itinerary outcome daily for corporate records.
Administrative Assistant
Xquisite Engineering Services Ltd, Ashaley Botwe
02.2017 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bsc - Business Administration
University of Professional Studies
Legon08.2018
Skills
- Verbal and Written Communication:
- Project Management
- Problem-Solving Skills
- Microsoft 365
- Zoom
- Slack
- Trello
- Google Workspace
Certification
- Certified Virtual Assistant , Alx Africa - May 2022 - July 2022
- Certified NGO Project and Operational Management, Cambridge Center of Education - Aug 2022 - Sep 2022
- Certified Financial Analyst , Alx Africa - In-progress
- Google Career Certificate in Project Management, Alx Africa - In-progress
- Certified Independent Contractor , LABUSA GOOPro Training - In-progress
Volunteer
Children Oasis Afrique (Ghana)
Co-founder
2018 - Present
- Designed projects that provided support to needy and underprivileged children and made an impact of 30% in a year from evidence of wellbeing improvement for beneficiaries.
Prayerfilled Girlfriends/Women with Mission Ministry (Ghana)
Co-founder
2017 - Present
- Encouraged and Empowered women to grow spiritually, economically, and physically and achieved 50% growth in two years from feedback and surveys.
Timeline
Program Administrator
LAB Information Technology Incorporation
08.2022 - Current
Virtual Operation Assistant
37 Oaks
08.2022 - 09.2022
School Administrator
NIC International School
08.2019 - 08.2022
Administrative Assistant
Dassah and Associates/ Law, Ashaley Botwe
08.2018 - 08.2019
Administrative Assistant
Xquisite Engineering Services Ltd, Ashaley Botwe
02.2017 - 11.2017
Bsc - Business Administration
University of Professional Studies
- Certified Virtual Assistant , Alx Africa - May 2022 - July 2022
- Certified NGO Project and Operational Management, Cambridge Center of Education - Aug 2022 - Sep 2022
- Certified Financial Analyst , Alx Africa - In-progress
- Google Career Certificate in Project Management, Alx Africa - In-progress
- Certified Independent Contractor , LABUSA GOOPro Training - In-progress
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