Hawa Seidu
Accra
Summary
Adept at managing high-volume transactions and delivering exceptional customer service, my tenure at GCB Bank Plc honed my skills in cash handling and customer relationship building. Demonstrated proficiency in banking compliance and a strong work ethic, I efficiently reduced queue times and trained new staff, showcasing my commitment to operational excellence and teamwork.
Overview
6
6
years of professional experience
Work History
Bank Teller
GCB Bank Plc
11.2023 - Current
- Handled various accounting transactions.
- Acquired the role of chief teller.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Handled payments of money transfer via moneygram, western union, ria, unity link.
- Demonstrated adaptability during peak business hours by multitaking and prioritizing tasks to maintain efficiency and quality of service.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Cashier
Al Huda Forex Bureau
06.2018 - 11.2018
- Ensured maintenance of accounting records.
- Handled buying and selling of several currencies at given rates.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor In Business Administration - Human Resources Management
Knutsford University College
East Legon11.2023
Skills
- Exceptional customer service; customer service oriented
- Data Entry
- Banking; compliance, banking laws, and regulations
- Strong Work Ethic
- Professionalism and Courtesy
- Workload management
- Excellent time management skills
- Positive, approachable, friendly
- Cash handling and management
- Transaction processing accuracy
- Relationship building and management
- Goal-oriented focus
- Patience and Empathy
- Stress Tolerance
- Customer Relationship Building
- Conflict resolution techniques
- Confidentiality and Discretion
- Sales and Cross-Selling
- Fraud Detection
- Math aptitude
- Honest and Dependable
- Staff assistance
- Currency Exchange
Timeline
Bank Teller
GCB Bank Plc
11.2023 - Current
Cashier
Al Huda Forex Bureau
06.2018 - 11.2018
Bachelor In Business Administration - Human Resources Management
Knutsford University College
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