VANESSA ANIM ODOI
Madina
Summary
Highly organized and eager to learn, with a passion for problem-solving and contributing to team success. Seeking an opportunity to: Develop practical experience. Expand professional skills. Make a meaningful impact in a dynamic and collaborative environment. Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
Overview
7
7
years of professional experience
Work History
Fraud Monitoring Analyst
GCB Bank PLC
02.2024 - Current
- Digital transaction monitoring and fraud detection.
- Card blocking and fraud prevention.
- Customer notification and communication regarding suspicious activities.
- Chargeback and dispute resolution management.
- Collaboration with digital units to develop fraud mitigation strategies.
- Conducting investigations on digital channels.
- Preparing and presenting fraud case reports and trend analysis to management.
- Cross-departmental collaboration to address fraud and implement new security measures.
National Service Personnel
GCB Bank PLC
11.2022 - 11.2023
- Managed appointment and meeting schedules efficiently.
- Drafted professional memos and correspondence.
- Handled and tracked high volumes of emails using Excel.
- Coordinated and scheduled meetings and appointments seamlessly.
- Responded promptly to phone calls and emails.
- Distributed correspondence to relevant departments and units.
- Participated actively in departmental meetings and events.
- Assisted external customers with inquiries and needs.
- Communicated and coordinated activities with external companies.
Customer Service Representative
TheoVision International
Accra
01.2019 - 12.2019
- Organized and prioritized files and workloads based on deadlines and importance.
- Provided customers with detailed information on products and services.
- Communicated updates on company activities to customers.
- Designed automated daily reports to enhance accuracy and support management decisions.
- Ensured high customer service standards, contributing to excellent service ratings.
Education
ATHE-UK Level 6 Extended Diploma -
07.2025
B.Sc. - Management Studies
University of Professional Studies
Accra01.2022
Senior High School Certificate -
Ghana Senior High School
Koforidua01.2017
Skills
- Customer service/relationship management
- Fraud monitoring and prevention
- Administrative Management
- Excellent organizational and time management abilities
- Strong written and verbal communication skills
- Keen attention to detail and accuracy
- Exceptional customer service expertise
- Highly adaptable to dynamic environments
- Advanced problem-solving and analytical skills
- Creative thinker with a proactive approach to challenges
References
Available upon request.
Timeline
Fraud Monitoring Analyst
GCB Bank PLC
02.2024 - Current
National Service Personnel
GCB Bank PLC
11.2022 - 11.2023
Customer Service Representative
TheoVision International
01.2019 - 12.2019
ATHE-UK Level 6 Extended Diploma -
B.Sc. - Management Studies
University of Professional Studies
Senior High School Certificate -
Ghana Senior High School
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