HABIB NYAMEKYE ANDAM ODURO
Accra-Awoshie
Summary
Strategically-minded and customer-oriented network support engineer with 3+ years of telecom experience in coordinating systems upgrades, network technologies, managed service operations, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. I wish to develop more professional skills in a challenging engineering firm to make optimum utilization of my knowledge, to learn and to acquire extra technical skills in order to live up to the growing demand of the profession.
Overview
7
7
years of professional experience
Work History
BO BSS / WIRELESS ENGINEER
HUAWEI TECHNOLOGIES GHANA S.A. LTD., MTN GHANA-MSO
10.2022 - Current
- Troubleshooting remotely with field engineers to resolve network impacting faults
- Utilization of software tools such as WinFol, Citrix, ENM, U2020 and others to troubleshoot and resolve network faults
- Performing of DB parameter changes with request form the Optimization team
- Implementation of changes on all Ericsson and Huawei Controllers (BSCs and RNCs)
- Providing support for front office engineers and assisting to remotely resolve network faults permanently
- Performing scheduled Redundancy test, IP Cutover and TRX upgrade on various nodes
- Scripting, implementing and commissioning of MTN Ghana MBTS across the country for events.
FO BSS / WIRELESS ENGINEER
HUAWEI TECHNOLOGIES GHANA S.A. LTD., MTN GHANA-MSO
10.2019 - 09.2022
- 24/7 shift rotation on Network surveillance and monitored Access nodes (BTS, BSCs, RNCs)
- Utilized software tools such as WinFol, Citrix, ENM, U2020 and others to troubleshoot and resolve network faults
- Utilized ticketing tools such as OWS to document and resolve tickets
- Escalated technical faults to higher levels and followed up till resolution
- Escalated power related issues to third party companies and followed up until resolution
- Sent technical, Group and E-contact escalations and updated incident tickets from fault time till resolution.
SUPPORT DESK ENGINEER
HUAWEI TECHNOLOGIES GHANA S.A. LTD., MTN GHANA-MSO
09.2019 - 08.2020
- Assisted engineers resolve network failures
- Utilized ticketing tools such as OWS to document and resolve tickets
- Received and resolved all technical customer complaints from call center
- Configured services including but not limited to voice, SMS and data correction, call barring, call forwarding, SDP on Subscriber profiles
- Responsible for E2E customer complaint incident and SLA management
- Dispatched work orders to Field Engineers and supported them resolve faults remotely
- Handled performance degrading tickets and ensuring SLA compliance
- Provisioned customer complaints MTTR report daily, weekly, bi-weekly (CEX) and monthly
- Escalated Performance Degrading issues to the performance team and followed up per escalation process.
RELATIONS OFFICER AND ADVISOR
VICTIMS CHARITY FOUNDATION
01.2017 - 12.2019
- Researched and developed policies leading to an improved profile
- Engaged with potential investors and sealed deals for the foundation
- Profiled target group for easy assessment by potential investors.
FIBER MAINTENANCE ENGINEER (MS-FOB)
HUAWEI TECHNOLOGIES GHANA S.A. LTD.
08.2018
- Tested fiber optic lines after installation
- Spliced Optical fibers with breaks
- Assisted resolve issues of customers pertaining to fiber (FTTX)
Control and Maintenance Unit
Electricity Company of Ghana
- Recorded hourly incoming voltages from feeders
- Recorded and sent reports of daily activities on field
- Connected and disconnected electric meters of debtors
- Laid underground and overhead electric cables across Kasoa, Ghana
- Maintained meters and replaced fuses and breakers.
Education
BSc Applied Physics (Telecommunications Option) -
University for Development Studies (UDS)
West African Senior Secondary Certificate Examination (General Science) -
Ghana National College
Skills
- Network Performance Analysis
- Technical Troubleshooting
- Excellent Communication
- Team building
- Adaptable and flexible
- Interpersonal and collaboration skills
- Strong internet orientation
- Problem-solving
- Customer relations/services
- Organizational and priority awareness
Accomplishments
- MTN Ghana MS Project, Huawei- National Service, 09/2019 - 08/2020
- Soaring Eagle Award 2023 (MTN Ghana MS Project)
- Student Entrepreneur of the year, University for Development Studies (2019)
- Enterprise of the year ( GH), University for Development Studies (2019)
- Designed and constructed an automatic bulb switch and an SMS alert system, 02/2019 - 07/2019
References
· Tsadzo Cosmos Kweku, Huawei-Ghana. FO Manager, Huawei Technologies Ghana S.A. Ltd. E-mail: tsadzo.cosmos.kweku@huawei.com. Phone: +233 (0) 244303065
· Joel Aggrey, Huawei—Ghana. Manager, Huawei Technologies Ghana S.A. Ltd. E-mail: joel.aggrey3@huawei.com. Phone: +233 (0) 243755865
Timeline
BO BSS / WIRELESS ENGINEER
HUAWEI TECHNOLOGIES GHANA S.A. LTD., MTN GHANA-MSO
10.2022 - Current
FO BSS / WIRELESS ENGINEER
HUAWEI TECHNOLOGIES GHANA S.A. LTD., MTN GHANA-MSO
10.2019 - 09.2022
SUPPORT DESK ENGINEER
HUAWEI TECHNOLOGIES GHANA S.A. LTD., MTN GHANA-MSO
09.2019 - 08.2020
FIBER MAINTENANCE ENGINEER (MS-FOB)
HUAWEI TECHNOLOGIES GHANA S.A. LTD.
08.2018
RELATIONS OFFICER AND ADVISOR
VICTIMS CHARITY FOUNDATION
01.2017 - 12.2019
Control and Maintenance Unit
Electricity Company of Ghana
BSc Applied Physics (Telecommunications Option) -
University for Development Studies (UDS)
West African Senior Secondary Certificate Examination (General Science) -
Ghana National College
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