Samuel Ayitey Ankrah
AWOSHIE
Summary
Customer-focused banking professional with a proven track record of delivering exceptional service and operational support. Currently serving as a Bank Teller at GCB Bank – High Street Branch, with expertise in cash handling, cross-selling, and customer relationship management. Demonstrated ability to address and resolve client issues efficiently, ensuring satisfaction and loyalty. Seeking to leverage skills in customer engagement, problem-solving, and operational excellence to contribute to the growth of GCB Bank Plc.
Overview
8
8
years of professional experience
Work History
Customer service representative (Teller)
GCB BANK PLC
08.2023 - Current
- Process financial transactions i.e deposits, withdrawals and funds transfers with accuracy and efficiency using FCUBS.
- Assisting customer in processing transactions.
- Identifying customer needs and directing the customer to the respective Branch representatives.
- Cross selling and recommending appropriate bank products and services.
- Receiving and scanning cheques (in-house and other banks' cheques) for payment.
- Assist in account opening and closing process of all account product type.
- Assist in loan processing procedure.
- Processing payment of Sundry fees (Academic fees, Residential fees, school forms etc) on EAGLE PAY and TRANSFLOW platform.
- Perform financial transactions i.e Deposit and withdrawal on G-Money and MOMO platform.
- Processing customers Enquiry i.e Balance enquiry and Statement Request.
- Processing Customers Cheques and Saving Withdrawal booklet request.
- Stocking saving withdrawal booklet and cheques on COUNTER MAMAGER.
Site Manager (Engen Service station Kokrobite)
ENGEN GHANA LIMITED
10.2021 - 07.2023
- Conduct daily accounting with the pump attendants and forward report to head office
- Submit weekly accounting report to head office
- Banking of Sales proceeds
- Check stock movement of fuel and manage in an optimum way in order to avoid stock outs and excess stocks
- Place Fuel orders as and when required in collaboration with the Marketing Assistant or Network Manager
- Ensure the site business management record are updated regularly
- Manage station staff in order to encourage individual performance
- Strive to build customer loyalty to the site
- Do market surveys from time to time of the trade area and inform the sales officers of any competitive action
- Deal with customer queries and complains
- Overseeing pricing and stock control
- Meet sales target and maximize profitability
- Train staff and candidates from Engen
- With the help of my team, we increased the sale of AGO from 150litres per day to 400litres per day
- PMS also has been on a significant increase from 500litres per day to 900litres per day
- Improved the sales of Lubricants which was not accepted during the time, because customers in the area only taught lubricants from GOIL was the only original lubricants for their cars
- Won the best Sales Manager (2022)
Customer Service and Sales Agent
JUMIA GHANA
01.2020 - 01.2021
- Helps customers by selling products and meeting customer’s needs
- Services existing accounts, obtains orders and establishes new account
- Submit orders by referring to price lists and product literature
- Recommends different brands of products to customers by upselling and cross selling
- Helps in resolving customer complaints by investigating problems and developing solutions appropriately
- Maintains professional and technical knowledge of products on the JUMIA web page
- Assist customer issues through regular email chat and social media platform such as Facebook, Twitter and Instagram
- Onboarding Stores and Delivery agents on the JUMIA platform
National Service Person
NATIONAL SERVICE SECRETARIAT
01.2019 - 01.2020
- Registration of all personnel under the Accra Metropolitan district
- Make data of all personnel under the district
- Entering of Monthly forms of all subvented national service personnel
- As a team, we evaluate the performance of personnel in the subvented category monthly
- Make sure every national service personnel are being paid appropriately by liaison with the regional office
- Receive all concerns and complaints of all national service personnel within the district
- Entering of Annual report forms
- Perform other clerical duties
Intern
Ghana post office
01.2017 - 01.2018
- General supervision of goods to be dispatched
- Using Microsoft excel to accumulate receipts from KIKUU and JUMIA GH
- Assist my boss in all other duties related to the contract supervision from KIKUU and JUMIA GH
- Receive customer compliant and help resolve issue appropriately
- Perform all other clerical duties
Education
B.A - Social Science (Economics and Geography)
University of Cape Coast
01.2019
West Africa Secondary School Certificate -
Anlo Senior High School
01.2014
Basic Education Certificate Examination (BECE) -
Darko Preparatory School
01.2011
Skills
- Customer Relationship Management
- Complaint Resolution and Root Cause Analysis
- Cross-Selling and Upselling Banking Products
- Operational and Administrative Support
- Risk Management and Compliance
- Strong Interpersonal and Communication Skills
- Proficient in Banking Systems (FCUBS)
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
References
- MR SAMUEL BLANKSON, OPERATIONS OFFICER, GCB BANK HIGH STREET BRANCH, 0244883961
- MRS, SUSAN TAKYI, VAULT CUSTODIAN, GCB BANK PLC-HIGH STREET BRANCH, 0244370354
- MRS. RUBY MPARE, Customer Service, Head, JUMIA GHANA, EAST LEGON- AMERICAN, 0244783077
- MRS. PRISCILLA DARKWA, NSS Accra Metro District Director, NSS ACCRA METRO DISTRICT, P.O.BOX AC 1983, Accra, Greater Accra, 024422273.
Training
- Fire Safety Workshop, Weija Fire station, 2022
- Teller Operations Training, GCB Training Center, 2023
- Cash Operations Training, GCB Training Center, 2023
- Compliance Tellering training, GCB Training center,2023
- MTO Training, GCB Training Center, 2023
Position Held
- Deputy SRC Welfare Committee Chairman, University of Cape Coast, 2018-2019
- Deputy Valco Hall Welfare Committee Chairman, Valco Hall (U.C.C), 2018-2019
- SRC Welfare Committee Member, University of Cape Coast, 2016-2018
- Welfare Committee Member, Valco Hall (U.C.C), 2015-2018
- Compound Prefect, Darko Preparatory School, 2010-2011
Accomplishments
Bank Teller (GCB Bank – High Street Branch) Site Manager (Engen Ghana Limited – Kokrobite Service Station) Customer Service and Sales Agent (Jumia Ghana)
- Consistently minimized transactional discrepancies through accurate and diligent cash handling.
- Enhanced customer satisfaction by delivering personalized services and efficiently resolving complaints.
- Actively contributed to branch sales targets through successful cross-selling of banking products and services.
- Increased daily AGO fuel sales from 150 liters to 400 liters.
- Boosted daily PMS fuel sales from 500 liters to 900 liters.
- Expanded lubricant adoption in a competitive market, overcoming customer resistance.
- Awarded "Best Sales Manager" in 2022 for exceeding sales targets and driving business growth.
- Successfully onboarded stores and delivery agents onto the Jumia platform.
- Resolved customer complaints effectively through email, chat, and social media interactions.
- Achieved high customer satisfaction by recommending suitable products through upselling and cross-selling.
Timeline
Customer service representative (Teller)
GCB BANK PLC
08.2023 - Current
Site Manager (Engen Service station Kokrobite)
ENGEN GHANA LIMITED
10.2021 - 07.2023
Customer Service and Sales Agent
JUMIA GHANA
01.2020 - 01.2021
National Service Person
NATIONAL SERVICE SECRETARIAT
01.2019 - 01.2020
Intern
Ghana post office
01.2017 - 01.2018
B.A - Social Science (Economics and Geography)
University of Cape Coast
West Africa Secondary School Certificate -
Anlo Senior High School
Basic Education Certificate Examination (BECE) -
Darko Preparatory School
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