Gifty Boakye
Accra
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MDS-Lancet Laboratories Ghana Limited
08.2017 - Current
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills and procedural updates.
- Managed timely and effective replacement of working tools and equipments and investigation of incidents of work related issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Representative
Dalex Finance And Leasing Company
10.2016 - 03.2017
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated contracts with clients and developed relationships with key personnel.
- Engaged in friendly conversation with customer to better uncover individual needs.
Underwriting Assistant
SIC Insurance Company Limited
09.2015 - 08.2016
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administrative Assistant- Internship
Electricity Company Of Ghana, ECG
09.2014 - 11.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Bachelor of Arts - Banking And Finance
Wisconsin International University College, Ghana
Accra, Ghana12.2022
Higher National Diploma - Marketing
Kumasi Technical University
Kumasi, Ghana07.2015
Skills
- Customer Education
- MS Office
- Microsoft Exchange
- De-Escalation Techniques
- Report Generation
- Complaint resolution
- Teamwork and Collaboration
- Relationship Building
- Microsoft Excel
- Team Development
- Product Knowledge
- Medical terminology knowledge
- Customer Relationship Management (CRM)
- Computer Skills
- Work Prioritization
- Problem-solving abilities
- Product and service knowledge
- Regulatory Compliance
- Escalation management
- Staff education and training
- Office equipment proficiency
- Active Listening
- Microsoft Word
Surfing the internet, Cooking, Traveling
1. I like to try my hands on meals from different cultures and tribes.
2. I do research on new terminologies I come across in my day to day activities and from work.
3. I like to visit new places with different cultural values and can adapt to new environments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Customer Service Representative
MDS-Lancet Laboratories Ghana Limited
08.2017 - Current
Sales Representative
Dalex Finance And Leasing Company
10.2016 - 03.2017
Underwriting Assistant
SIC Insurance Company Limited
09.2015 - 08.2016
Administrative Assistant- Internship
Electricity Company Of Ghana, ECG
09.2014 - 11.2014
Bachelor of Arts - Banking And Finance
Wisconsin International University College, Ghana
Higher National Diploma - Marketing
Kumasi Technical University
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