Healthcare Administration
SALLY OTENG APPIAH
Management Executive
Greater Accra,Ghana
Summary
Dependable and results-driven business professional provides clients with tailored solutions to meet needs. Successfully establishes relationships with clients and colleagues while delivering quality service. Agile individual with excellent communication and customer service skills. Persuasive communicator with personable style.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Group Executive - HR Lead
Sahel Health Ghana
Greater Accra, Ghana
04.2022 - Current
- Coached, opportunity generation and career planning, creating atmosphere of achievement and group-oriented motivation.
- Developed both long-term vision and strategic growth plan for regional team, providing benchmarks and motivation for goal achievement.
- Built relationships with social groups, community organizations and marketing partners, leveraging philanthropy for profitable growth.
- Engaged with over 120 patients and clients to provide information about clinical services and policies.
- Educated over 70 clients on new patient admission policies and procedures.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills..
Business Manager
Sahel Health Ghana - Dialysis Center
Greater Accra, Ghana
10.2020 - 04.2022
- Responsible for running of business operation and facility management
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Grew dialysis patient numbers for from initial 2 to 25 with prescribed three treatments per week within in first year.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
Consultant
The Commonwealth Enterprise and Investment Council
Accra, Ghana
02.2020 - 10.2020
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Launched CHIME - Commonwealth Home Individual Management Education, advanced professional certificate program curated by Commonwealth Africa for working class and candidates seeking jobs during COVID lockdown period
- Liaised with CHIME candidates and Advanced Business Education (ABE) UK to ensure online platform access and successful completion of courses
- Managed over 100 candidates enquiries and coordinated their courses till completion
Management Consultant
Mhoseenu Limited
Accra, Ghana
02.2020 - 10.2020
- Providing advice to management to maximize business efficiency, productivity and profitability
- Strategically executed restructuring process throughout company units
- Acting as liaison and mentoring senior management and employees to drive business operations
- Assessing pros and cons of business strategies
- Design, recommend and deliver department specific and business training programs
- Introduced quality control mechanisms and implementing agreed solutions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Broadened improvement initiatives, troubleshooting problems for corrective action.
Study Leave
University of Roehampton Business School
London, United Kingdom
09.2018 - 01.2020
- Enrolled in post graduate program and graduated in January 2020 with Masters degree in Business Administration
- Demonstrated high level of initiative and creativity while tackling difficult tasks during period of study
New Business Developer
Reed Exhibitions
London, United Kingdom
11.2019 - 12.2019
- New Business Development for Infra-rail (Rail Infrastructure Trade Show, UK)
- Lead generation for company’s International trade shows
- Collaborated with sales and marketing departments to support client acquisition.
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Scheduled and implemented events promotions in accordance with available inventory and staff resources.
Business Development Manager - Head of Department
MDS- Lancet Laboratories, Cerba HealthCare Group
Accra, Ghana
05.2011 - 08.2018
- Managed business calendar of Chief Executive
- Served as Head of Business department
- Negotiated and closed long-term agreements with new clients in .
- Represented Chief Executive (where required), Business Development and served as travel liaison for Ghana
- Secured business clients and partnerships for Quest Medical Imaging (sister company) offering complimentary radiology services
- Established branches and collection sites across country with head office worth over 5million dollars
- All branches contributed to company projected EBITDA of 15% and by 3rd year it was 22%, equivalent of 1.5 million dollars 1.9 and 2.2 million dollars
- Spear- headed all business development activities of company and in country branches
- Actively identified and executed profitable short and long term business development strategies
- Led Corporate Social Responsibility program while working with relevant department in maintaining high accreditation standards yearly
- Planned and supervised all personnel and guests travel arrangements including: Air travel, ground transportation and accommodations.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Directly involved in all staff recruitments (Administrative and Technical), to Chief Executive/ Member of Business Development Committee
Client Service Representative
MDS- Lancet Laboratories Ghana Limited
Accra, Ghana
05.2010 - 10.2011
- Efficiently managed all important telephone calls and email correspondence
- Participated in gathering market intelligence and prepared presentations
- Planned and scheduled business, personal and weekend calendar of Chief Executive
- Clients Services Personnel
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Education
MBA - Business Administration And Management
University of Roehampton
South West, London 09.2018 - 01.2020
Bachelor’s Degree - Business Administration (Marketing
Central University College
Greater Accra 10.2008 - 10.2011
Diploma - Communications And Journalism
Africa University College of Communications
Greater Accra 08.2005 - 08.2007
Senior Secondary School Certificate -
Sekondi College
Sekondi Takoradi 01.2001 - 08.2004
Skills
IT proficiencyundefined
Affiliations
Experienced and organised business administrative professional with ten years’ experience and solid understanding of business operations management, business development strategies, client relation, team management and general office administration. Meticulous in approach with the ability to lead confidently in a professional and approachable manner and an ability to motivate teams in delivering quality bespoke customer experiences. I have proven track records of collaborating, supporting and coordinating teams to deliver on assignments within budget and on time.
Interests
C- suite leadership and management
Hospitality and management services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Group Executive - HR Lead
Sahel Health Ghana
04.2022 - Current
Business Manager
Sahel Health Ghana - Dialysis Center
10.2020 - 04.2022
Consultant
The Commonwealth Enterprise and Investment Council
02.2020 - 10.2020
Management Consultant
Mhoseenu Limited
02.2020 - 10.2020
New Business Developer
Reed Exhibitions
11.2019 - 12.2019
MBA - Business Administration And Management
University of Roehampton
09.2018 - 01.2020
Study Leave
University of Roehampton Business School
09.2018 - 01.2020
Business Development Manager - Head of Department
MDS- Lancet Laboratories, Cerba HealthCare Group
05.2011 - 08.2018
Client Service Representative
MDS- Lancet Laboratories Ghana Limited
05.2010 - 10.2011
Bachelor’s Degree - Business Administration (Marketing
Central University College
10.2008 - 10.2011
Diploma - Communications And Journalism
Africa University College of Communications
08.2005 - 08.2007
Senior Secondary School Certificate -
Sekondi College
01.2001 - 08.2004
Similar Profiles
Mabel OpokuMabel Opoku
Senior Nursing Officer at Sahel Health Ghana Limited– Dialysis CenterSenior Nursing Officer at Sahel Health Ghana Limited– Dialysis Center
Richard SedzroRichard Sedzro
Staff Nurse at District Hospital Begoro, Ghana Health Service, Ministry of Health-Begoro, GhanaStaff Nurse at District Hospital Begoro, Ghana Health Service, Ministry of Health-Begoro, Ghana
Rahimat OmananyiRahimat Omananyi
Junior Project Manager at Sahel TechnologiesJunior Project Manager at Sahel Technologies