Geoffrey Dzepe
Summary
Dynamic banking professional with extensive experience at Zenith Bank Ghana Limited, excelling in client relationship management and funds transfer processing. Proven track record in enhancing customer satisfaction and building strong client connections. Recognized for professionalism and integrity, consistently delivering exceptional service and fostering team collaboration.
Finance and Accounting Associate with experience in processing various financial transactions, including ACH payments and fund transfers. Demonstrated ability to ensure compliance with internal controls and regulatory requirements while maintaining accurate records of all transactions. Collaborated with cross-functional teams to enhance operational efficiency, leading to improved accuracy in financial reconciliations. Trained junior staff on fund transfer protocols, contributing to a culture of compliance and operational excellence.
Analytical and adept in financial administration, known for high productivity and efficient task completion. Possess specialized skills in data analysis, regulatory compliance, and financial reporting. Excel in problem-solving, communication, and time management, ensuring seamless operation within finance teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Funds Transfer Officer
Zenith Bank Ghana Limited
2021.05 - Current
- Processing customer instructions with ACH
- Issuance of Manager's cheques
- Carrying out standing order instructions
- Processing Salaries
- Transfer of funds to other banks
- Transfers (trade purpose) to other countries
- Ensuring the balancing of various General Ledgers
- Processed and authorized high-value fund transfers, ensuring compliance with internal controls and regulatory requirements to mitigate risks.
- Collaborated with cross-functional teams to streamline fund transfer procedures, enhancing operational efficiency and reducing processing times.
- Monitored transaction flows and generated reports to identify discrepancies, leading to improved accuracy in financial reconciliations.
- Trained and mentored junior staff on fund transfer protocols, fostering a culture of compliance and operational excellence.
- Provided exceptional customer service by addressing inquiries related to fund transfers, ensuring a positive client experience and retention.
- Maintained accurate records of all transactions, contributing to successful audits and compliance with financial regulations.
- Performed quality assurance checks on processed documents prior to release.
- Collaborated with internal departments such as IT, Compliance, Risk Management, Credit Control, to ensure effective service delivery.
- Prepared daily reconciliation statements detailing any discrepancies between actual balances and expected results.
- Investigated discrepancies related to funds transfers and provided resolution within agreed timelines.
- Utilized problem-solving skills when resolving complex customer issues quickly and efficiently.
- Ensured that all changes made were updated promptly in the system database.
- Developed strong relationships with clients through excellent customer service skills.
- Maintained accurate records of all transactions, including details of sender and recipient information, payment amount and type.
- Processed domestic and international payments for customers in a timely manner, according to established policies and procedures.
- Served as primary point of contact for client inquiries regarding funds transfers and other banking services.
- Communicated effectively with both internal staff members and external stakeholders via telephone or email.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Posted journal entries in accounting software.
Customer Experience Officer
Fidelity Bank Ghana Limited
2020.01 - 2021.03
- Provided exceptional customer service by addressing inquiries and resolving issues regarding accounts and transactions.
- Supported the team with administrative tasks and maintained accurate records of clients interactions
- Assisted with promoting bank services and educating customers on digital banking tools and resources.
Accounting and Economics teacher
Startrite Senior High School
2018.09 - 2020.12
- Developing and implementing engaging lesson plans
- Assessment and evaluation
- Grading feedback
- Classroom Management
- Professional development
- Developed and implemented engaging lesson plans that improved student understanding of mathematical concepts, fostering a positive learning environment.
- Utilized various instructional technologies and resources to enhance student learning and adapt teaching methods to diverse learning styles.
- Collaborated with colleagues to design and execute curriculum assessments, ensuring alignment with educational standards and student needs.
- Analyzed student performance data to identify areas for improvement, implementing targeted interventions to support struggling learners.
- Established strong relationships with students and parents, fostering open communication to support student success and academic achievement.
- Conducted comprehensive assessments and audits of student performance, ensuring compliance with educational standards and improving overall success rates.
- Organized financial literacy workshops for students, promoting essential life skills and enhancing their ability to manage personal finances effectively.
- Engaged in continuous professional development to refine teaching methodologies, contributing to improved academic outcomes and student satisfaction.
- Analyzed curriculum effectiveness through feedback and performance data, leading to actionable insights and improvements in course delivery.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with faculty to design interdisciplinary projects that integrated real-world economic scenarios into the curriculum.
- Organized extracurricular activities, such as economics fairs, to promote student interest and practical application of economic concepts.
- Defined and explained key terms of economic theory, such as opportunity cost, elasticity and equilibrium.
- Evaluated student performance and provided feedback on their progress.
- Provided students with individualized instruction to help them understand complex economic theories.
- Maintained accurate records of student attendance, grades, and other pertinent information.
National Service Personnel
Zenith Bank Ghana Limited
2017.07 - 2018.08
- Executed receipt and scanning of cheques for normal and express clearing.
- Managed customer mandates from financial institutions, processing through ACH program.
- Drafted correspondence to financial institutions regarding returned mandates, detailing reasons.
- Returned dishonored cheques to customers via relationship managers.
- Collaborated with other banks to resolve cheque and ACH-related issues.
- Recognized as best service personnel in clearing department at Zenith Bank.
Education
Bachelor of Science - Administration (Accounting major)
UNIVERSITY OF GHANA
Master of Science - Industrial Finance and Investment
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI, GHANASkills
- Strong sales and negotiation skills
- Client relationship management
- High level of integrity and professionalism
- Strong analytical and market awareness skills
- Team collaboration
- Fund transfers
- ACH processing
- Manager's cheque issuance
- Compliance adherence
- Financial reconciliation
- Salary processing
- Accounting software
- Financial reporting
- Microsoft office
- Transaction processing
- Deadline oriented
- Adaptability and flexibility
- Reliability
- Reporting and auditing
- Investment strategies
- General ledger
- Analytical thinking
- Investment solutions
Certification
- Association Of Chartered Certified Accountants (ACCA), Part Two
- GSE INVESTMENT ADVISER CERTIFICATION (BEGINNING 2026)
Accomplishments
Consistently maintained high customer satisfaction ratings.
Languages
English
Beginner
A1
Ewe, Twi and Ga
Beginner
A1
Timeline
Funds Transfer Officer
Zenith Bank Ghana Limited
2021.05 - Current
Customer Experience Officer
Fidelity Bank Ghana Limited
2020.01 - 2021.03
Accounting and Economics teacher
Startrite Senior High School
2018.09 - 2020.12
National Service Personnel
Zenith Bank Ghana Limited
2017.07 - 2018.08
Bachelor of Science - Administration (Accounting major)
UNIVERSITY OF GHANA
Master of Science - Industrial Finance and Investment
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY