Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MAWUFEMOR WAMPAH

Accra,AA

Summary

Accomplished Funds Transfer Officer and Head of Agency at Zenith Bank Ghana, fostering excellent communication. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in leading teams and streamlining transaction processing, demonstrating a strong work ethic and attention to detail without relying on numerical percentages.

Overview

9
9
years of professional experience

Work History

Funds Transfer Officer

Zenith Bank Ghana
06.2023 - Current
  • Ensured regulatory compliance by staying current on industry regulations and adhering to bank policies in all fund transfer activities.
  • Improved customer satisfaction through prompt resolution of funds transfer inquiries and concerns.
  • Boosted operational efficiency by providing training and guidance to junior staff members on funds transfer procedures and best practices.

Head of Agency

Zenith Bank Ghana
02.2022 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Bank Teller

Zenith Bank Ghana
02.2016 - 02.2022
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.

Education

Bachelor of Science - Applied Biology

University For Development Studies
Navrongo, Ghana
12-2013

Skills

  • Microsoft office
  • Deadline oriented
  • Anti-money laundering
  • Banking regulations
  • Strong work ethic
  • Teamwork
  • Customer service
  • Attention to detail
  • Reliability
  • Excellent communication

Languages

English
Advanced (C1)
Ewe (Ghanaian language)
Advanced (C1)

Timeline

Funds Transfer Officer

Zenith Bank Ghana
06.2023 - Current

Head of Agency

Zenith Bank Ghana
02.2022 - 06.2023

Bank Teller

Zenith Bank Ghana
02.2016 - 02.2022

Bachelor of Science - Applied Biology

University For Development Studies

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MAWUFEMOR WAMPAH