Eugene Addo-Odei

• Processing of Customer Transfer Instruction through ACH and GIS
• Issuance of Managers’ cheques and bankers’ payment (MC & BP)
• Processing of standing order instructions
• Processing salary requests
• Daily reconciliation of MC and BP accounts
• Posting of expense tickets, funds transfers, cash advance requests and other transaction.
• Posting of Zenith bank cheques from clearing
• Processing other banks cheques for clearing
• Running of referrals for other branches
• Responsible for ensuring balancing of various General Ledgers

WIP current account

WIP savings account

End point clearing account

Clearing account

Cash advance account

Sundry new customer account

FT inter Department account

Sundry block account

• Issuing of VISA, Master card and Eazypay pins to customers
• Carry out any other duties assigned by Head of Department
• Working Relationships (Internal and External)

All clients of the bank

Clearing department

Trade transfer department

Treasury and Treasury Operations

Credit Risk Management department

Financial control & Strategic Planning department

Information Technology Department

Cards department

• Compute and record totals of transactions undertaken on daily basis
• Ensure resolution of customer complaints promptly.
• Replenishment and reconciliation of ATM assigned.
• In conjunction with Head of Operations ensure that staff members are adequately trained for their roles.
• Movement of cash to and from Head Office and other branches.
• Preparing daily reports on consolidated cash (GHC & FX) and other monthly reports
• Overriding transactions within limits
• Ensure that Tellers and Bulk Cash Tellers maintain clean and orderly teller area.
• Audit cash controls according to established bank procedures to identify and prevent cash losses and overages.
• Oversaw liquidity and cash management operations

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Referred customers to other banking departments for specialized services.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
• Processed customer transactions promptly, minimizing wait times
• Disbursed cash and checks accurately while maintaining security of cash drawers
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
• Educated customers on use of banking website and mobile apps
• Identified sales opportunities and referred customers to branch partners in financial services
• Assisted with training of new tellers on policies and procedures
• Monitored and reported suspicious activity in line with bank security policies
• Followed up on customer complaints and provided solutions to enhance customer satisfaction
• Maintained friendly and professional customer interactions
• Assisted customers with banking needs and inquiries
• Educated customers on online banking and mobile banking applications
• Processed wide variety of retail banking transactions for personal and commercial customers
• Referred customers to other banking departments for specialized services
• Received loan and utility payments, sending funds to correct destinations