FRANK TANO
Accra
Summary
Professional beverage artisan with significant experience in crafting innovative and classic cocktails. Demonstrates exceptional skill in mixology, customer service, and inventory management. Strong focus on team collaboration and adaptability to changing needs ensures reliable performance and achievement of results. Known for passion for creativity, precision, and delivering exceptional guest experience.
Overview
3
3
years of professional experience
Work History
Retail Relationship Executive
Hubtel
07.2023 - 10.2024
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Conducted field visits and met corporate customers for business development.
- Developed strong rapport with clients by maintaining regular communication, providing updates on relevant industry trends, and offering proactive advice.
- Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
Mixologist
Front/Back Accra
09.2021 - 08.2023
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Prepared classic, modern, and unique cocktails for each customer.
Education
Tourism & Hospitality Management
Ghana Institute Of Management & Public Admin.
Accra-Ghana09-2021
Strategic Customer Service & Effective Comm.
Service Excellence Foundation
Accra03-2018
Skills
- Patience and Empathy
- Efficient multitasking
- Cleanliness and sanitation
- Training New Staff
- Expert Cocktail Creation
- Classic Cocktail Knowledge
- Cash Handling Accuracy
- Adaptable to Trends
- Responsible Alcohol Service
- POS System Operation
- Upselling strategies
Timeline
Retail Relationship Executive
Hubtel
07.2023 - 10.2024
Mixologist
Front/Back Accra
09.2021 - 08.2023
Tourism & Hospitality Management
Ghana Institute Of Management & Public Admin.
Strategic Customer Service & Effective Comm.
Service Excellence Foundation
Similar Profiles
MAVIS NTIMMAVIS NTIM
Transaction Monitoring Officer at HubtelTransaction Monitoring Officer at Hubtel
Frank AhiadomeFrank Ahiadome
Software Engineer at Hubtel LtdSoftware Engineer at Hubtel Ltd
LORDINA AMO GYAULORDINA AMO GYAU
Sales Operations Executive at Hubtel Limited, GhanaSales Operations Executive at Hubtel Limited, Ghana