FRANK AMEZIKPEI

A self-motivated, organized, dedicated, reliable and an experienced IT Professional with over eight years working experience and knowledge in basic concept of information technology, internet concept, hardware and operating system support, Linus fundamentals, installing, configuring and troubleshooting Window 7 Client and Window Server 2008, Linux Administration etc seeks to pursue a challenging career in IT in an environment that stimulates creativity, excellence and provides opportunities.

• English
• Twi
• GA
• Ewe

• GCB BANK, MOBILE FINANCIAL DEPARTMENT (NATIONAL SERVICE), 08/01/YY, MM/DD/YY, Registering of customers on to G- money system and linking customer accounts to their respective accounts upon request., Reactivation of customers who forgot their pins and password, Payment of salaries on G- money upon request by some organisations, Connecting the bank databases to update customers KYC eg like ID card, physical address and DOB, Creating bank tellers and supervisors on G-money to enable them to assist customers at the various branches who want to perform transaction on G-money, I also register Merchants on the GhQR system and generate GhQR code for transactions
• INFOSOURCE SOLUTIONS, SYSTEMS SUPPORT ENGINEER, 04/01/14, 10/01/20, Interact with Systems Administrator to negotiate with vendors, outsourcers, and contractors to secure network products and service, Oversee new and existing equipment, hardware, and software upgrades, Design and deploy company LANs, WANs, and wireless networks, including servers, routers, Installation and maintenance of all systems within a client's digital environment., Producing documentation on operational, system and user procedures & guidelines., Building, configuration and troubleshooting of server and desktop hardware., Providing advice on selection and purchase of IT equipment., Maintaining maximum availability of supported services for users., Designing, implementing and managing Active Directory., Ensuring that support calls are logged and handled effectively and efficiently., Responsible for disaster recovery, closing security loopholes and access levels., Ensure adequate antivirus protection & solutions are maintained and updated.
• AGRICULTRAL DEVELOPMENT BANK, HARDWARE UNIT (INTERNSHIP), 02/01/13, 04/01/13, Setting up of workstations for staff and installing of all necessary applications used by the bank., Setting up of printers, scanners and giving remote assistance to branches with all IT related issues., Provide direct first level support, trouble-shooting, problem analysis, and repair for all the computers of the bank., Maintaining desktops and laptops and printers on the network., Terminating of network cables., Assisting the networking unit of the bank.
• INFOSOURCE SOLUTIONS, IT SUPPORT SERVICES (INTERNSHIP), 11/01/12, 02/01/13, In service training on company software to schools., Support service after training., Lying and terminating of network cables.
• MARK COMPUTER SYSTEM, IT TECHNICIAN, 06/01/09, 10/01/10, Computer repairs, Network installation for offices and schools, Any other administrative duty

• Mr. Augustine Nukpo, Credit Manager at Teachers Fund Financial Services, 0249042126
• Mr. Emmanuel Akwa, Operations Manager GCB BANK (Mobile Financial Service G-money), 0244362827

• Resolved product issue through consumer testing.
• Documented and resolved [Issue] which led to [Results].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Achieved [Result] through effectively helping with [Task].
• Collaborated with team of [Number] in the development of [Project name].