EVELYN APPIAHENE
Summary
- I am a diligent self-starter, always seeking opportunities for growth and development and I relish a challenge. I can build strong relationship with various functions, to learn and grow together, as well as to influence and inspire others to do better. I strive for flawless service delivery with appropriate collaboration from teams to creating a corporate culture that brings satisfaction to clients. SIGNIFICANT ACHIEVEMENTS
- As an acting manager, assisted past manager in guiding the team to achieve set targets through half of the year.
- As the acting manager (A&C Office) in 2019, we received an award for achieving and exceeding all target set consistently.
- Achieved daily deployment of e-value performance of Ghc10,000 as against a target of Ghc5,000 within assigned territory in 2014 at Airtel.
- Achieved 100 percent of monthly target of loan repayment in 2013 at HFC Bank
Overview
14
14
years of professional experience
Work History
Customer Service Executive
AT Ghana
11.2014 - Current
- Assist manager in coaching team members to improve performance
- Share daily performance report with zonal manager
- Responsible for sharing mails to report the well being of team members
- Ensure cleanliness, share emails to report challenges and needs in the office
- Responsible for driving sales to new or current customers to achieve revenue objectives
- Achieve monthly target by upselling and cross selling new products to customers
- Achieve daily activations for AT money, data, device sales, new sim cards, insurance and other products
- Alerts clients on new or improved products
- Build relationship with subscribers to ensure that their service needs are identified and resolved
- Delivers unique customer service
- Knowledgeable of the company's products that generate sales leads
Sales Executive
11.2013 - 10.2014
- Airtel Ghana
- Trained retailers to be knowledgeable about the company's products and services and on current promotions to increase awareness and improve sales
- Managed 50 retailers in the assigned territory
- Established, developed, and maintained new and existing retail and wholesale outlets through constant daily routine visits and contact calls with the view of achieving monthly sales and revenue targets
- Acquired, maintained, and managed active Airtel Money agents within assigned territories
- Achieved daily deployment of e-value performance of Ghc10,000 as against a target of Ghc5,000 within assigned territory
- Acquiring, maintaining, and managing active Airtel Money agents and Data sales outlets within assigned territories
- Managed 100 active Airtel money outlets
- Ensured daily market activations for data, airtel money and sim sales
- Ensured product and stocks availability on trade
- Presenting product, promotion, and service information to increase and maintain sales
- Ensured visibility in the assigned territory
Loan Collection Executive
HFC BANK LTD
ACCRA
03.2013 - 05.2013
- Coordinating with the collections department to also ensure repayments of loans are effective and time bound
- Achieved 100 percent of monthly target of loan repayment
- Ensure quality loans are processed and booked by insisting on customers abiding by the bank's standard KYC requirements
- Build relationships with individuals and organizations to ensure long term and mutual benefits between the bank and these companies by paying regular visits to resolve all issues in relation to products and services offered by the bank
- Contact potential clients and customers to assess their individual needs and present to them how the bank's product can meet and exceed their delight
- Managed records and retrieving customers' files
Human Resource Business Partner
THE COCA BOTTLING COMPANY LIMITED
KUMASI
07.2012 - 09.2012
- Responsible for selecting highly qualified applicants to meet the recruitment and selection process
- Responsible for assessing employee performance to improve productivity
- Responsible for organizing training sessions for employees
- Assisted in investigating and resolving workplace issues
- Managed and updated employee's records
Administrator (Intern)
KUMASI METROPOLITAN ASSEMBLY
07.2011 - 09.2011
- Assisted in dealing with customer queries, inquiries and complaints
- Responsible for registering and receiving client's files
- Responsible for organizing meetings for the various assembly men
- Responsible for giving permit for roadblock
Field Officer
Tema Polyclinic
01.2011 - 02.2011
- Tema
- Field sensitization and awareness creation on polio
- Field registration of mothers within every location of the entire district
- Assisted the public health unit to educate the public about their health
- Educated mothers on how to care and feed their babies and offered weighing services to the babies
- Managed and kept records of patients
Education
Bachelor of Science - Administration- Human Resource Management
Central University College
12.2013
S.S.C.E - General Arts
Kumasi Girls Senior High School
12.2008
B.E.C.E -
KNUST J.S.S
12.2005
Skills
- Integrity
- Honesty
- Communication skills
- PowerPoint
- Communication
- Stakeholder management
- Attention to detail
- Problem-solving
- Relationship building
- Compliance
References
References will be provided upon request.
Additional Information
- WEBSITES, PORTFOLIOS, PROFILES https://www.linkedin.com/in/evelyn-gusbuch
Timeline
Customer Service Executive
AT Ghana
11.2014 - Current
Sales Executive
11.2013 - 10.2014
Loan Collection Executive
HFC BANK LTD
03.2013 - 05.2013
Human Resource Business Partner
THE COCA BOTTLING COMPANY LIMITED
07.2012 - 09.2012
Administrator (Intern)
KUMASI METROPOLITAN ASSEMBLY
07.2011 - 09.2011
Field Officer
Tema Polyclinic
01.2011 - 02.2011
Bachelor of Science - Administration- Human Resource Management
Central University College
S.S.C.E - General Arts
Kumasi Girls Senior High School
B.E.C.E -
KNUST J.S.S
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