BEATRICE MAYA FOFO OKAI
Accra
Summary
Dynamic professional with a proven track record at AT Ghana, excelling in customer relationship management and technical support. Leveraged analytical skills to enhance engagement strategies, driving revenue growth exponentialy. Adept at multitasking and fostering team collaboration, ensuring exceptional service and client satisfaction.
Overview
14
14
years of professional experience
Work History
High-Value Customer (HVC) Relationship Manager
AT Ghana
Accra
03.2020 - Current
- Built and maintained strong relationships with high-value customers to enhance loyalty and engagement.
- Analyzed customer data and trends to develop targeted engagement strategies.
- Provided technical support, ensuring timely resolution of customer concerns.
- Conducted KYC updates for over 1,000 clients, improving database accuracy.
- Key Achievements:
- Increased company revenue by over GHC 5,000 in 8 months.
- Organized customer appreciation initiatives to foster long-term retention.
- Facilitated onboarding and role specific training for executive trainees during job rotation programs
Customer Experience Executive
AT Ghana
Accra
11.2018 - 02.2020
- Delivered top-tier front-line service and resolved customer queries with professionalism.
- Promoted products and ensured full compliance with policy during in-store activations.
- Contributed to improved operational flow across several retail outlets.
Teaching Assistant – Theatre Department
American International School
Accra
09.2016 - 09.2018
- Supported the planning and execution of school theatre productions.
- Drafted scripts and managed coordination of props, costumes, and stage design.
Personal Assistant to the Secretary General
Pan African Writers’ Association (PAWA)
Accra
09.2015 - 09.2017
- Managed high-level schedules, travel, and communications for the Secretary General.
- Coordinated logistics for events including the Annual African Writers’ Conference.
Client Services Coordinator (Intern)
Ringier Ghana
Accra
05.2011 - 07.2011
- Served as first point of contact for clients and visitors.
- Handled incoming calls, appointment scheduling, and front desk coordination.
- Maintained accurate data records and supported daily administrative operations.
Education
Virtual Assistant Certification -
ALX Africa
01.2024
Bachelor of Arts (BA) - Psychology
University of Ghana
Legon01.2014
Senior High School Certificate -
Achimota Secondary School
01.2009
Skills
- Customer relationship management
- Virtual assistance and administrative support
- Technical proficiency and data management
- Analytical and problem-solving skills
- Team collaboration and interpersonal communication
- Organizational and multitasking abilities
Technology Tools
- Microsoft Office Suite
- Google Workspace
- CRM Tools
Timeline
High-Value Customer (HVC) Relationship Manager
AT Ghana
03.2020 - Current
Customer Experience Executive
AT Ghana
11.2018 - 02.2020
Teaching Assistant – Theatre Department
American International School
09.2016 - 09.2018
Personal Assistant to the Secretary General
Pan African Writers’ Association (PAWA)
09.2015 - 09.2017
Client Services Coordinator (Intern)
Ringier Ghana
05.2011 - 07.2011
Virtual Assistant Certification -
ALX Africa
Bachelor of Arts (BA) - Psychology
University of Ghana
Senior High School Certificate -
Achimota Secondary School
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