Hi, I’m
Cecil Sovereign
Marketing
Accra,Greater Accra Region
Summary
An excellent Executive with over a decade and half experience in Key Accounts Management, VAS Operations, Business Development Management, Contact Centre Operations, Retail Sales and Marketing, Administration as well as Project Management.
Overview
15
years of professional experience
6
years of post-secondary education
3
Certifications
3
Languages
Work History
AT Ghana
B2B Account Manager
12.2022 - Current
Job overview
- Serves as the main interface between AT Ghana and some assigned companies
- Building relationships with C-level Executives and maintaining it
- Managing very large Corporations including Financial Institutions and Mining Firms
- Presenting new solutions to decision makers and following up to ensure purchase
- Closing deals.
Huawei Devices
Key Accounts Manager
10.2021 - 11.2022
Job overview
- Serves as the main interface between Huawei and the Network Operators (MTN, Vodafone and Franko Trading which dealt with AirtelTigo and Surfline)
- Built relationships with C-level Executives and maintained it
- Presented new solutions to decision makers and followed up to ensure purchase
- Closed deals.
Limaa Enterprise Limited
Key Sales Account Manager/ Business Development Officer
03.2021 - 10.2021
Job overview
- Managed a sales team of 5 people by planning, strategizing and demarcating territories for the team
- Organized conferences, trade shows and Major Events
- Visited Customers from all the demarcated territories and addresses their issues and concerns
- Prospected for new customers.
Asanduff Construction Limited
Senior Sales and Marketing Manager
03.2020 - 02.2021
Job overview
- Leads the sales and marketing team, strategizes, plans and executes towards exceeding our given monthly sales and revenue targets
- Oversaw the Sales and Marketing Department
- Developed and Evaluated our marketing strategy and Marketing Plan
- Planned, Directed and Coordinated Marketing Efforts
- Built brand Awareness and Positioning
- Conducted Competitor Research into products and pricing
- Developed and Managing Advertising campaigns
- Managed Key Accounts of our Customers
- Prospected for new clients
- Oversaw Social Media Marketing strategy and content marketing
- Organized conferences, trade shows and Major Events.
Huawei Technologies (Ghana) S.A Limited
Product Manager
01.2019 - 02.2020
Job overview
- Served as the main interface between Huawei and assigned Telecommunication companies on Wireless Network products in Ghana, Liberia and Sierra Leon
- Developed and managed Rural star (wireless) product roadmap to align with customer’s expectation and timelines
- Liaised with R&D unit to propose new product line for target markets (Telcos)
- Made presentations on the range of Huawei wireless products to potential customers
- Built leads and converted into viable prospects
- Prepared quotations and negotiated commercials with customers to close deals.
Huawei Technologies (Ghana) S.A Limited
Operations Manager (VAS - MTN Ghana)
10.2017 - 12.2018
Job overview
- Supervised the work of over 4 Assistant Operation Managers
- Ensured a better relationship with All Content Providers
- Exceeded given targets
- Took care of the financial settlements of the Content Providers on a monthly basis
- Ensured the smooth operations of All Value-Added Services
- Ensured the deployments of software and other needed tools to make the running of the projects more efficient.
Huawei Technologies (Ghana)S. A Limited
Assistant Operations Manager (VAS)
01.2017 - 09.2017
Job overview
- Daily operations of the MTN’s Game+ and Mobile News Paper
- Ensured a good working relationship with customer (MTN)
- Ensured a better relationship with Content Providers.
Compu Ghana Limited
Relationship Manager
11.2016 - 01.2017
Job overview
- Supported the Sales Department to achieve its monthly sales targets
- Maintained sales volumes by tracking changing trends, competitors and supply and demand
- Prospected for new clients
- Ensured a good relationship with existing customers to repeat sales
- Established sales objectives by forecasting and developing annual sales quotas for branch office and projected expected sales volumes and profit for existing and new products.
Millicom Ghana Limited (Tigo)
Contact Centre Team Manager
11.2010 - 01.2015
Job overview
- Scheduled and monitored over 150 contact Center Executives for work weekly
- Supervised the work of over 50 Inbound/Outbound Call Centre Advisors
- Identified training needs and provided coaching and training to Advisors
- Monitored call and /or work inflows of Agents, products and system performance
- Assisted in developing and reviewing policies and procedures
- Attended to calls in emergencies or where irate customers are involved
- Planned and executed yearly Activities Calendar for the call center
- Staff motivation and Engagement; managing the database of over 150 employees.
E-services Africa Limited
Customer Service Executive
09.2009 - 10.2010
Job overview
- Responded to customers’ queries
- Provided solution over the phone.
Education
African University College of Communications
BSc Business Administration- (Marketing)
01.2012 - 05.2015
Zenith University College
Business Information Systems (ABE- UK)
01.2006 - 05.2007
Accra Polytechnic
Construction Technician’s Course
01.2005 - 05.2006
Skills
Key Account Management Skills
Business Development Management
VAS Operations expertise
Retail Sales and Marketing Skills
Contact Center/ Customer Service Management
Vendor Management Skills
Presentation Skills
Certification
Customer Services within a Contact Centre Environment (PROCALL SOLUTIONS)
Personal Information
- Date of Birth: 04/14/85
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Married
References
- Andy Akpebu (Mr.), Accra City Manager, Huawei Technologies, +233 20 2088194, andy.akpebu@huawei.com
- Isaac Quist (Rev.), Clerk of Ga Presbytery, Presbyterian Church of Ghana, +233 244242488, sirquist@yahoo.com
Timeline
B2B Account Manager
AT Ghana
12.2022 - Current
Key Accounts Manager
Huawei Devices
10.2021 - 11.2022
Key Sales Account Manager/ Business Development Officer
Limaa Enterprise Limited
03.2021 - 10.2021
Senior Sales and Marketing Manager
Asanduff Construction Limited
03.2020 - 02.2021
Product Manager
Huawei Technologies (Ghana) S.A Limited
01.2019 - 02.2020
Operations Manager (VAS - MTN Ghana)
Huawei Technologies (Ghana) S.A Limited
10.2017 - 12.2018
Assistant Operations Manager (VAS)
Huawei Technologies (Ghana)S. A Limited
01.2017 - 09.2017
Relationship Manager
Compu Ghana Limited
11.2016 - 01.2017
African University College of Communications
BSc Business Administration- (Marketing)
01.2012 - 05.2015
Contact Centre Team Manager
Millicom Ghana Limited (Tigo)
11.2010 - 01.2015
Customer Service Executive
E-services Africa Limited
09.2009 - 10.2010
Zenith University College
Business Information Systems (ABE- UK)
01.2006 - 05.2007
Accra Polytechnic
Construction Technician’s Course
01.2005 - 05.2006