Esther Owusu Darko
Accra
Summary
With a robust background in logistics and supply chain management, complemented by diverse experiences across multiple disciplines, I bring a unique perspective to any organization. Equipped with strong problem-solving abilities and adaptability, I am eager to drive innovation and deliver impactful results. My passion for excellence and commitment to continuous learning make me well-prepared to thrive in dynamic and challenging environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Specialist
Aya Data Ghana Limited
08.2022 - Current
- Sentiment Analysis
- Audio transcription
- Image Annotation
- Video and text annotation
- Usage of NLP.
Customer Success Intern
Aya Data Ghana Limited
Accra
12.2023 - 04.2024
- Assisted the Customer Success team in ensuring client satisfaction and retention by providing exceptional support and resolving inquiries in a timely manner.
- Collaborated with cross-functional teams, including sales, marketing, and product development, to address customer needs and improve the overall customer experience.
- Conducted regular check-ins with clients to gather feedback, identify pain points, and offer solutions to enhance product usage and adoption.
- Contributed to the creation of customer success materials such as onboarding guides, training manuals, and knowledge base articles to facilitate customer self-service and reduce support dependency.
- Demonstrated strong communication and problem-solving skills while assisting customers via email, phone, and live chat channels.
- Proactively identified opportunities for process improvements and implemented solutions to streamline workflows and increase team efficiency.
Cook- founder
Estee's Eatery
08.2020 - 03.2022
- Time management
- Inventory management
- Effective customer service and satisfaction
- Financial management
- Long-term relationships with suppliers and customers
- Negotiation and Communication Skills.
Procurement Personel
Quality Control Company Limited (COCOBOD)
08.2019 - 09.2020
- Managing contracts with suppliers
- Responsible for the request for quotation
- Using Microsoft Excel to keep track of contracts rewarded.
Procurement Intern
Quality Control Company Limited (COCOBOD)
06.2018 - 08.2018
- Managing contracts with suppliers
- Responsible for the request for quotation
- Using Microsoft Excel to keep track of contracts rewarded.
Procurement Intern
Ghana Atomic Energy Commision
06.2017 - 08.2017
- Organizing various LPO documents and forwarding them to senior management
- Purchasing of materials required for specific projects, including, but not limited to office supplies and warehouse goods
- Completion of purchasing-related paperwork in a timely manner
- Managing relationships with key suppliers to maintain quality of goods, timely deliveries and compliance to terms of contract.
Education
Business Administration - LSCM
Kwame Nkrumah University of Science and Technology
01.2022
Highest National Diploma - Procurement
Accra Technical University
01.2019
Skills
- Customer relationship management
- Adaptability and Learning agility
- Negotiation Skills
- Problem solving and Conflict resolution
- Communication and interpersonal Skills
- Time Management and prioritization
- Microsoft Office and CRM software proficiency
- Ability to Multitask
- Ability to work in a team
Certification
Enterprise Design Thinking, IBM, 2022-07-01
Languages
- English
- Fante
- Twi
Languages
English
First Language
Twi
Upper Intermediate (B2)
B2
Fante
Intermediate (B1)
B1
References
References available upon request.
Timeline
Customer Success Intern
Aya Data Ghana Limited
12.2023 - 04.2024
Data Specialist
Aya Data Ghana Limited
08.2022 - Current
Cook- founder
Estee's Eatery
08.2020 - 03.2022
Procurement Personel
Quality Control Company Limited (COCOBOD)
08.2019 - 09.2020
Procurement Intern
Quality Control Company Limited (COCOBOD)
06.2018 - 08.2018
Procurement Intern
Ghana Atomic Energy Commision
06.2017 - 08.2017
Business Administration - LSCM
Kwame Nkrumah University of Science and Technology
Highest National Diploma - Procurement
Accra Technical University
Enterprise Design Thinking, IBM, 2022-07-01
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