DANIEL ATSU GLIFORBU
Accra
Summary
Facility management professional prepared to contribute extensive knowledge in building systems and maintenance. Known for delivering reliable results and enhancing operational efficiency through effective project management. Strong focus on team collaboration and adaptability, utilizing skills in safety compliance and preventive maintenance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Facility Engineer
Digital Data Centres Ghana Limited
08.2023 - Current
- Validates all equipment are in good condition and follow PM schedules for all equipment such as diesel generators, PDUs, HVAC, and all related equipment
- Ensuring that all electrical, mechanical, BMS, life safety systems and security systems within the data center operate at peak efficiency
- Work with team members, vendors and stakeholders to test and install data center infrastructure equipment and services
- Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures
- Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication per SLA
- Ensuring that contractors follow the basic five-point Personal Protective Equipment rule
- Collaborate with the construction team on ACR2 project suggesting recommendations for timely update
- Key project: I worked with the IT team for fiber connectivity in providing life monitoring and supervision of the facility
- Coordinated the fiber vendors in bringing the fiber into the facility per schedule
- Collaborating with compliance team (EMEA) for facility certifications such as ISO22301, ISO9001, PCI-DSS, ISO 27001, for ACR1, ACR 2 and their implementation
Data Center Engineer
AirtelTigo Ghana Limited
01.2019 - 07.2023
- Executed customers support request ranging from server reboot to complex telecommunication equipment troubleshooting
- Coordinated multiple vendors for work such as preventive maintenances and customer installations
- Monitored, directed repairs and maintenance executed by subcontractors and documented the results including emergency repairs as well
- Performed rectifier and inverter module swaps, weak DC battery replacement and updating of systems inventories
- Monitored all cooling system to ensure efficiency of switch room servers, IT loads and power room equipment
- Day to day surveillance of building and Infrastructure equipment and tracked all customer defects for repairs
- Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.
Field Operations Supervisor for Two Upper Regions
ATC Ghana Limited
09.2013 - 12.2018
- Ensured operational faults, escalations were resolved, and all refurbishment, upgrades and repairs works were carried out successfully
- Ensured preventive maintenance activities were carried out as per schedule and ensured emergency faults reported were realistic
- Supervised, inspected, and approved projects executed by contractors pertaining to collocation, BTS, refurbishment, tower reinforcement, foundation reinforcement, technical site survey (TSS)
- Monitored closely all activities and processes of the projects not excluding generators, AVRs, ATS and UPS to ensure a quality work output
- Ensured that all installation / projects were executed as per design drawings
- Manage projects tasks involving timely activities and reporting
- Attended all Kick-Offs, Acceptance Test Procedures and verified all Bill of Qualities of projects executed
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
Regional Manager for Three Northern Regions
MTI Ghana Limited
09.2012 - 08.2013
- AC power availability above 99.70% were achieved weekly and all Backbone, Metro ring, VIP, Hub, and Collocated sites traffic channels availability of 99.9% were achieved
- Managed Ten (10) teams for the three (3) northern regions
- Ensured that all sites with air conditioners were serviced to prevent downtime due to high room temperature
- Resolved all power related failures within schedule with root cause analysis for permanent resolution
- Reviewed monthly data submitted on routine/consumables and spares within schedule after receipt from vendor and forwarded it for invoicing and payment process
Field Service Engineer, Team Lead
MTN Ghana Limited
09.2004 - 08.2012
- Ensured continuous availability of microwave links and Base Transceiver Stations (Huawei and Ericsson) by resolving all faults
- Installed and configured transmission equipment such as Radios, fiber optic and Mini link equipment to improve traffic channel availability
- Delivered network performance reports, provided RCAs on all faults and closed all Remedy Tickets
- Installed and configured all 3G and 4G LTE networks to expand data accessibility to customers
- Supervised the work of power contractors on daily basis ensuring that work done on field really reflects on paper
- Acted as the primary point of contact for drivers, dispatching daily work and ensuring order fulfillment
- Monitored the progress and execution of the work plans and adjusted schedules accordingly to minimize and prevent fuel shortage to cell sites
- Promoted adherence to all relevant regulatory and safety requirements, both legislated and internal standards
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Education
Master of Science - Engineering Management
University of Mines and Technology (UMaT)
06.2020
Bachelor of Science degree - Electronic and Communication Engineering
Kwame Nkrumah University of Science and Technology
11.2011
Higher National Diploma - Electrical and Electronic Engineering
Accra Technical University
06.2002
Skills
- Excellent communication and written skills
- Computer literate: MS Word
- Computer literate: Excel
- Computer literate: PowerPoint
- Mechanical systems
- Electrical systems
- Customer support
- On-site support
Certification
- EXIN EPI Certified Data Centre Facility Operation Specialist (CDFOS)
- EXIN EPI Certified Data Centre Professional (CDCP)
- 30-HOUR OSHA for the Construction Industry
- Alison: Facility Management – Maintenance and Repairs
- OPSWAT ACADEMY: Introduction to Critical Infrastructure Protection (ICIP)
- Schneider Electric: An Overview of Data Center Physical Infrastructure
- A Forklift Operator
- Google Foundations of Project Management
KEY ACHIEVEMENTS
- 2017 CEO/Management Awards for valued contribution in enhancing power availability on ATC sites for the Customers
- 2016 CEO/Management Awards for invaluable contribution in exceeding customer power availability of 99.97% targets
- The management of the Ashanti Business District awarded me with outstanding Achievement and Contribution to MTN Ghana (Can Do) 4th Prize
Timeline
Facility Engineer
Digital Data Centres Ghana Limited
08.2023 - Current
Data Center Engineer
AirtelTigo Ghana Limited
01.2019 - 07.2023
Field Operations Supervisor for Two Upper Regions
ATC Ghana Limited
09.2013 - 12.2018
Regional Manager for Three Northern Regions
MTI Ghana Limited
09.2012 - 08.2013
Field Service Engineer, Team Lead
MTN Ghana Limited
09.2004 - 08.2012
Bachelor of Science degree - Electronic and Communication Engineering
Kwame Nkrumah University of Science and Technology
Higher National Diploma - Electrical and Electronic Engineering
Accra Technical University
Master of Science - Engineering Management
University of Mines and Technology (UMaT)
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