Developer/ Indie Maker
Jumaworkers (jumaworkers.com)
2021 - 05.2024
- Managed server administration and database maintenance while actively moderating the platform for optimal user experience.
- Provided customer support for over a year as the sole operator across various social media channels, ensuring timely responses to inquiries, troubleshooting technical issues, and maintaining a positive brand image.
- Increased productivity by implementing automations and AI for customer support and site moderation, allowing for minimal time spent overseeing operations of the platform.
- Led content creation and marketing efforts leveraging skills in writing and marketing to drive user engagement, enhance brand awareness, and increase user signups.
- Achieved a significant decrease in server load through the implementation of optimizations such as db indexing, query optimization, and Redis memoization. Additionally, performed extensive code refactoring that resulted in reducing costs by over 30%.
- Increased job creators retention rate by implementing a dynamic task assignment algorithm based on criteria such as user location, task history, success rates, and spam monitoring resulting in revenue growth.
