Betty Dzifa Agbavitor
Accra
Summary
Results-driven professional with 8+ years in operations management, strategic planning, and cross-functional team leadership. Expertise in driving efficiency through process optimization, managing regional/multi-site initiatives, and aligning organizational goals with actionable strategies. Skilled in overseeing budgets, leading teams of 20+, and fostering innovation through mentorship and data-driven decisions. MBA in Project Management with a focus on operational excellence and measurable business impact.
Overview
22
22
years of professional experience
Work History
District Registration Officer
National Identification Authority (NIA)
01.2021 - Current
- Oversee the implementation of the Performance Management System (PMS) to drive accountability and efficiency across district operations
- Directed the effective management of human, material, and financial resources to align with organizational goals and budgetary constraints
- Cultivated partnerships with key stakeholders (government agencies, NGOs, community leaders) to enhance service delivery and program impact
- Ensured adherence to audit recommendations, mitigating risks and improving operational transparency
- Supervised, mentored, and appraised the performance of 15+ subordinate staff, fostering a culture of professional growth and accountability
- Enhanced team productivity through regular training, feedback, and alignment of individual goals with organizational priorities
Operations Supervisor
National Identification Authority (NIA)
01.2018 - 12.2020
- Spearheaded nationwide registration infrastructure, establishing 1,200+ registration centers across 16 districts, improving citizen enrollment efficiency by 40%
- Led a 500-member team in executing Ghana's largest biometric ID rollout, serving 15 million citizens within 2 years
- Collaborated with government stakeholders to align operations with national security and data integrity policies
Synergy Ad Media Consult
National Identification Authority (NIA)
01.2018 - 12.2018
- Orchestrated corporate training programs for 200+ university students, aligning curriculum with industry needs
- Achieved 100% sales target for training programs through strategic client acquisition and team leadership
Client Service
National Identification Authority (NIA)
01.2013 - 12.2018
- Directed cross-functional teams in mass sensitization campaigns, achieving 98% public participation in target regions
- Negotiated partnerships with 12 key institutions (e.g., banks, telecoms) to integrate national ID systems, enhancing service accessibility
- Revitalized the client service framework by developing a customer service charter, boosting public satisfaction ratings from 68% to 92%
Verification/Fingerprint Expert
National Identification Authority (NIA)
01.2010 - 12.2013
- Pioneered anti-fraud protocols that reduced duplicate registrations by 95%, ensuring data integrity for 8M+ records
- Trained 200+ personnel in biometric verification, quality control, and compliance standards
Customer/Client Service personnel
Edutech Training Center
01.2008 - 12.2008
- Operational Leadership: Orchestrated end-to-end office operations, streamlining workflows and resource allocation to enhance team productivity and cross-departmental collaboration
- Customer Experience Optimization: Enhanced customer satisfaction by 20%+ through the design and implementation of customized solutions aligned with unique client requirements
- Conflict Resolution & Relationship Management: Led the swift resolution of complex customer complaints, deploying proactive communication strategies that strengthened client trust and retention
Customer Service Officer
Mawuli Okujato of Ghana Co. (MKOG)
01.2007 - 12.2007
- Responsible for maximizing every sale opportunity by promoting the highest standards of customer care
- Maintained stock and checked deliveries
- Increased sales by helping to set and meet higher sales targets by providing free advice on style and clothing and accessory combinations
Customer Service Assistant Manager/Sales Executive
Chez Moi Hotel
Accra
01.2006 - 12.2006
- Responsible for meeting sales targets through constantly achieving and surpassing key performance indicators
- Obtained and experience in dealing with difficult customers and solving their needs
- Updated database with customer comments, compliments and complaints, noting follow-up actions needed
Administrative Secretary
Rising Data solution
Accra
01.2003 - 12.2005
- Handled general administrative and office duties, such as filing, record keeping, mailing, copying, Editing, AutoCAD, data entry
- Encouraged the highest possible standards of customer service from the team
- Managed office operations and client requests
Assistant Manager
Golden Apple communication Center
- Increased company's Profit by 80% in six months
- Responsible for managing the company's Account
- Handling and swiftly resolving customer complaints in a professional and effective manner
Education
MBA - Project Management
Ghana Institute of Management and Public Administration (GIMPA)
01.2016
Bachelor of Arts - Information Studies/Philosophy
University of Ghana
01.2008
Skills
- Good Interpersonal Skills
- Goal-Oriented
- Results driven
- Cross-Functional Team Leadership
- Collaboration
- Stakeholder Engagement
- Stakeholder Alignment
- Operations Management
- Budget Oversight
- Resource Allocation
- Microsoft Office Suite
- AutoCAD
- Visual Basic
- Data Analysis Tools
- SPSS
- Excel
Leadership And Training
- Certified Advanced Project Manager, GIMPA, Led a capstone project on streamlining public-sector workflows.
- Keynote Speaker, CASU Breakfast Talks, Addressed 300+ students on career development and leadership.
- Strategic Leadership Workshop, NIA, Focused on crisis management and inter-agency collaboration.
Timeline
District Registration Officer
National Identification Authority (NIA)
01.2021 - Current
Operations Supervisor
National Identification Authority (NIA)
01.2018 - 12.2020
Synergy Ad Media Consult
National Identification Authority (NIA)
01.2018 - 12.2018
Client Service
National Identification Authority (NIA)
01.2013 - 12.2018
Verification/Fingerprint Expert
National Identification Authority (NIA)
01.2010 - 12.2013
Customer/Client Service personnel
Edutech Training Center
01.2008 - 12.2008
Customer Service Officer
Mawuli Okujato of Ghana Co. (MKOG)
01.2007 - 12.2007
Customer Service Assistant Manager/Sales Executive
Chez Moi Hotel
01.2006 - 12.2006
Administrative Secretary
Rising Data solution
01.2003 - 12.2005
Assistant Manager
Golden Apple communication Center
MBA - Project Management
Ghana Institute of Management and Public Administration (GIMPA)
Bachelor of Arts - Information Studies/Philosophy
University of Ghana
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