EBENEZER ANAWOE
ACCRA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
Work History
Server Assistant Intern
Radford University College
11.2023 - Current
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
Network Technician
Coli Link
01.2020 - 07.2020
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
IT Technical Support Specialist
Seat Of Grace Chapel International
01.2014 - 04.2019
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware and granted system permissions to new employees.
- Installed, configured and maintained computer systems and network connections.
IT Technician
Joshua Generation Network
06.2016 - 10.2018
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - INFORMATION COMMUNICATION TECHNOLOGY
RADFORD UNIVERSITY COLLEGE
Accra,Ghana02.2024
Diploma - Computer Networking
IPMC College of Technology
Accra,Ghana08.2016
No Degree - WASSCE
Fr. Dogli Memorial Vocational Technical Institute
New Ayoma-Jasikan06.2013
Skills
- Teaching ICT skills at rural communities
- Organizing ICT training at churches
- Setting sound system for churches
- Editing audio messages for churches
- Hardware and Software Configuration
- Application Installation
- Updating Software
- User Training
Languages
English
Bilingual or Proficient (C2)
Twi
Elementary (A2)
Ewe
Bilingual or Proficient (C2)
References
Mrs.Sallyann Ampomah
0244482338
sallyann.ampomah@ruc.edu.gh
Dr.Frank Banaseka
0243242690
frankbanaseka@gmail.com
Timeline
Server Assistant Intern
Radford University College
11.2023 - Current
Network Technician
Coli Link
01.2020 - 07.2020
IT Technician
Joshua Generation Network
06.2016 - 10.2018
IT Technical Support Specialist
Seat Of Grace Chapel International
01.2014 - 04.2019
Bachelor of Science - INFORMATION COMMUNICATION TECHNOLOGY
RADFORD UNIVERSITY COLLEGE
Diploma - Computer Networking
IPMC College of Technology
No Degree - WASSCE
Fr. Dogli Memorial Vocational Technical Institute