BENJAMIN NIMAKO OWUSU
KUMASI
Summary
Highly organized, energetic and versatile person committed to accomplishing corporate objectives through teamwork, dedication, and continuous innovation. Proven history of motivating staff to work together to achieve targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor- Hospital Operations
CONSOLIDATED BANK GHANA LIMITED
03.2019 - Current
- Train and continuously coach operations staff to ensure operational efficiency.
- Perform assigned snap checks, note areas of operational weakness, and liaise with the Manager, Collections, to take corrective actions.
- Lead monthly team meetings to discuss progress, address issues, and plan future actions.
- Collaborate with other departments to coordinate workflow processes between teams.
- Strictly adhere to internal control and the bank’s policies.
- Resolve customer complaints in a timely manner, while ensuring customer satisfaction.
- Supervise cash evacuation from the hospital safe.
- Submit weekly and monthly reports to the Manager, Collections.
- Perform daily and monthly reconciliation of hospital collections, and resolve imbalances.
- Perform monthly inventory checks to ensure sufficient stock levels for all stationery and logistics.
- Monitor employee productivity levels on a regular basis to identify areas for improvement.
- Train new employees on company policies and procedures.
- Ensure compliance with workplace safety regulations by providing training sessions for all staff members.
Teller
CONSOLIDATED BANK GHANA LTD
08.2018 - 02.2019
- Handled of money systems (inward remittances).
- Continuously updated knowledge about banking products, services, policies and regulations.
- Issued and redeemed money orders and cashier cheques.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Answered customer inquiries regarding bank products and services.
- Identified fraudulent activity or suspicious behaviour was immediately reported to management.
- Cross-sold additional bank products when applicable to meet customer needs.
- Identified transaction errors when debits and credits did not balance.
- Adhered to financial services security and audit procedures.
- Maintained confidentiality of bank records and client information.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed daily reconciliation of teller drawer within established limits.
- Received and processed customer transactions, including deposits, withdrawals, and other banking services.
- Built and maintained client relationships through quality, personalized interactions.
- Completed day-to-day duties accurately and efficiently.
Teller
UNIBANK GHANA LTD
01.2015 - 07.2018
- Issued and redeemed money orders, cashier checks, and other banking transactions.
- Handled of money systems (inward remittances)
- Cross-selling of bank products, identify prospects for cross-selling other products.
- Managed customers' accounts.
- Collection of payments (school fees collections, DSTV, ECG bill, and lottery transactions).
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Answered customer inquiries regarding bank products and services.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
MIS Officer (National Service Personnel)
DEPARTMENT OF FOOD AND AGRICULTURE
01.2009 - 06.2009
- Analyzed market data to determine the availability of food commodities and pricing.
- Making reports on market data.
- Recording of rainfall data and patterns.
- Helped farmers by giving them the needed information for their work.
- Assisted in organizing workshops and training for farmers.
- Coordinated with other departments in training farmers in modern ways of doing things.
- Gathered data pertaining to farmers needs to identify, predict, and evaluate farming requirements.
- Analyzed equipment performance records to determine the need for repair or replacement.
- Implemented policies to ensure data security and accuracy of information.
- Completed day-to-day duties accurately and efficiently.
Teacher
FAITH INTERNATIONAL SCHOOL
- Prepared lesson plans in the assigned content area to teach the required learning objectives.
- Assigned and graded assignments and tests.
- Assessed students' skills and knowledge regularly.
- Moderated discussions to engage students during class.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Education
MBA - Logistics and Supply Chain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY
Kumasi, Ghana08.2020
Bachelor of Science - Agricultural Engineering
KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY
Kumasi, Ghana05.2013
Senior High School Certificate - General Science
KUMASI ACADEMY
Kumasi,Ghana06.2008
Basic Education Certificate Examination -
GARDEN CITY JUNIOR HIGH SCHOOL
Kumasi,Ghana04.2005
Skills
- Experienced in Microsoft Office Applications
- Analytical Research Skills
- Strong Organizational Abilities
- Strong Verbal Skills
- Analytical thinking
- Mentorship Development
- Process monitoring and improvement
- Intrinsic Motivation
- Adaptability
- Collaborative Teamwork
- Data analytics
Personal Data
DOB: 20th December, 1989
Nationality: Ghanaian
Gender: Male
Marital Statu: Single
Languages
Twi
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Certification
. Clean Energy Entrepreneurship Development by KNUST Energy Centre, 2012.
. Ethics Certification programme for Managers and Supervisors by the CIB Ghana, 2024.
. Operations Management Functions and Strategies, Nov. 2024
Accomplishments
Deputy Electoral Commissioner at the Agric Engineering Department of KNUST from 2012 - 20 13
Affiliations
- Sports
- Music
- Arts and Poetry
References
References available upon request.
Timeline
Supervisor- Hospital Operations
CONSOLIDATED BANK GHANA LIMITED
03.2019 - Current
Teller
CONSOLIDATED BANK GHANA LTD
08.2018 - 02.2019
Teller
UNIBANK GHANA LTD
01.2015 - 07.2018
MIS Officer (National Service Personnel)
DEPARTMENT OF FOOD AND AGRICULTURE
01.2009 - 06.2009
Teacher
FAITH INTERNATIONAL SCHOOL
. Clean Energy Entrepreneurship Development by KNUST Energy Centre, 2012.
. Ethics Certification programme for Managers and Supervisors by the CIB Ghana, 2024.
. Operations Management Functions and Strategies, Nov. 2024
MBA - Logistics and Supply Chain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY
Bachelor of Science - Agricultural Engineering
KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY
Senior High School Certificate - General Science
KUMASI ACADEMY
Basic Education Certificate Examination -
GARDEN CITY JUNIOR HIGH SCHOOL
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