ASHIAGBOR EMMANUEL ASHONG
Financial & Business Data Analyst
Summary
Am highly creative and innovative thinker, who possess excellent communication skills and adept interpersonal abilities. This enables me to establish and foster profitable business relationships with key decision-makers and stakeholders. With a strong focus on results, I consistently strive for effective and efficient outcomes, driven by self-motivation. Seeking a career within a well-structured corporate organization that values passion, integrity, and hard work, my goal is to channel my extensive experience in business development, banking and data analytics towards the company's growth.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Relationship Manager
Guaranty Trust Bank (Ghana) Limited
Accra
04.2017 - Current
- Responsible for cultivating and nurturing strong relationships with both prospective and existing clients to drive substantial growth in assets, revenue, and overall profitability by managing over 120 customer calls per day .
- Achieve goals for sale of bank products and services and exceeded performance metrics for customer service.
- Work with foreign trade and Credit Administration departments to facilitate communication and deliver personalized solutions to customers.
- Facilitate workshops and seminars to educate customers on product features and benefits.
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Analyze customer data to identify areas of improvement and maximize customer satisfaction.
- Prepare internal and regulatory financial reports, balance sheets and income statements.
- Review historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Sales /Customer Service Representative
The Royal Bank Limited
06.2015 - 03.2017
- Executed extensive sales and marketing initiatives for bank's products, both within and outside banking hall
- Achieved remarkable results through exceeding targets and implementing proactive sales and marketing strategy
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Marketing Assistant
Incept Construction Limited
05.2014 - 08.2014
- Prepared daily cash flow reports, organized company's client database, conducted market research and competitor analysis, planned and executed promotional campaigns, and assisted in coordination of trade shows and events.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Generated leads through phone calls, emails and face-to-face interactions.
Marketing Associate
Ecoms Ghana Limited
06.2013 - 12.2013
- Prepared payment advice documents, assisted in bank statement reconciliations, coordinated marketing campaigns, developed marketing materials, conducted market research and analysis, supported sales team, and assisted in creating and maintenance of social media accounts.
Education
Credit Analysis Program-Mastery -
Leaps And Bounds Partners Limited
Accra 07.2022 - 07.2022
MBA | Finance -
University of Ghana
Accra 09.2019 - 10.2021
Executive Certificate -
Access Management Consult
Accra 06.2016 - 10.2016
BSC | Business Administration, Banking and Finance -
Kwame Nkrumah University of Science And Technology
Kumasi 09.2011 - 06.2015
Human Resource Management -
London Centre of Management
Kumasi 03.2012 - 05.2012
Business Data Analytics -
Center For Business Analysis
Accra 10.2023 - 12.2023
West African Senior School Certificate Examination -
Presbyterian Boys' Secondary School
Accra 09.2007 - 07.2011
Skills
Verbal and Written CommunicationPerformance Tracking and EvaluationBusiness DevelopmentComputer Skills
Business Data Analysis and Reporting
Microsoft Office proficiencyTeamwork and CollaborationRelationship Management
Banking
Customer Service
References
Provided upon request.
Timeline
Business Data Analytics -
Center For Business Analysis
10.2023 - 12.2023
Credit Analysis Program-Mastery -
Leaps And Bounds Partners Limited
07.2022 - 07.2022
MBA | Finance -
University of Ghana
09.2019 - 10.2021
Relationship Manager
Guaranty Trust Bank (Ghana) Limited
04.2017 - Current
Executive Certificate -
Access Management Consult
06.2016 - 10.2016
Sales /Customer Service Representative
The Royal Bank Limited
06.2015 - 03.2017
Marketing Assistant
Incept Construction Limited
05.2014 - 08.2014
Marketing Associate
Ecoms Ghana Limited
06.2013 - 12.2013
Human Resource Management -
London Centre of Management
03.2012 - 05.2012
BSC | Business Administration, Banking and Finance -
Kwame Nkrumah University of Science And Technology
09.2011 - 06.2015
West African Senior School Certificate Examination -
Presbyterian Boys' Secondary School
09.2007 - 07.2011