Angelica Adjei-Kwarteng

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
• Assisted customers on their enquiries and complaints about the company's services as well as on the known e-commerce platforms and websites in-relation to the company.

Since the company's activities were related mainly with shipments, I respond to calls and digital engagements in real time and tracked shipments from departure to arrival destinations and many others.

• I was the initial point of contact for customers' complaints and enquiries, received requests for quotes and prepared quotations, and acknowledged receipt of orders, checked discrepancies and rectified them before order processing
• I was responsible for ensuring that the customer service chain within teams are intact and effective to maintain the company image and procedures.

• I was the initial point of contact for the company's B2B operations as a Vodafone Business Solutions Executive. I handled a wide range of Closed User Group(CUG) customers' complaints and enquiries over the telephone and other digital communication platforms employing good listening skills to identify the problem before trobleshooting and ensured an overall quality delivery of service.