Summary
Overview
Work History
Education
Skills
Reference
Reference
Timeline
Generic

Richard Amponsah Anane

Accra

Summary

My objective is to continuously advance my expertise and embrace ongoing personal and professional development within a challenging and dynamic environment. I am committed to delivering exceptional service and contributing to the achievement of corporate objectives through strategic thinking and meticulous execution. As a results-oriented professional, I leverage advanced problem-solving skills to drive operational improvements and refine business processes. My analytical acumen enables me to tackle complex challenges with confidence, optimizing organizational efficiency and fostering sustainable growth. I am adept at navigating large-scale projects, ensuring alignment with broader strategic goals while maintaining a focus on excellence and innovation.

Overview

2
2
years of professional experience

Work History

E-commerce Operations Analyst

Aquantuo Ghana
10.2023 - Current
  • Customer Service Representative: Expertise in complaint management and resolution
  • Skilled in handling front desk responsibilities and delivering exceptional customer service
  • Social Media and Communication Management: Managed social media platforms (WhatsApp and Facebook) and email communications effectively
  • Warehousing Operations: Responsible for packing, picking, loading, and offloading goods
  • Provided timely updates on consignment statuses and ensured accurate inventory management.

Case Manager (Internship)

Suntreso Government Hospital
Kumasi
05.2022 - 06.2024
  • Assisted in counseling clients with HIV/AIDS on the importance of adhering to their anti-retroviral medications
  • Provided emotional support and companionship to patients throughout their stay
  • Assisted in administering HIV/AIDS tests
  • Collaborated with multidisciplinary teams, including therapists, parents, and support staff, to deliver comprehensive support and interventions for clients with HIV/AIDS.

Case Manager (National Service)

National Entrepreneurship and Innovation Programme (Mind IT Ghana)
12.2022 - 10.2023
  • Assisted in scheduling appointments for clients with psychiatric units
  • Provided emotional support to clients experiencing suicidal ideations
  • Conducted regular follow-ups to monitor client responses to therapy.

Education

Bachelor of Science in Psychology -

University of Cape Coast
Cape Coast, Ghana
01-2022

West Africa Examination Certificate -

St Hubert Seminary Senior High School
Kumasi, Ghana
01-2018

Basic Education Certificate Examination -

Martyrs of Uganda R/C JHS
Kumasi, Ghana
01-2014

Certificate in Applied Behavior Analysis -

Alison Online Education

Skills

  • Ability to work independently and as part of a team
  • Ability to work independently and as part of a team with no or minimum supervision
  • Excellent communication and problem-solving skills
  • Knowledge of warehouse safety practices and procedures
  • Computer literacy and ability to learn and adapt to new applications and software
  • Excellent communication and interpersonal skills

Reference

Daniel Owusu Donkor

Country Manager

Tel: 0596922023

Reference

Lydia Danso                                                                                       r 

E-commerce Operations Supervisor 

Aquantuo Ghana.

Tel: 0264408489

Timeline

E-commerce Operations Analyst

Aquantuo Ghana
10.2023 - Current

Case Manager (National Service)

National Entrepreneurship and Innovation Programme (Mind IT Ghana)
12.2022 - 10.2023

Case Manager (Internship)

Suntreso Government Hospital
05.2022 - 06.2024

Bachelor of Science in Psychology -

University of Cape Coast

West Africa Examination Certificate -

St Hubert Seminary Senior High School

Basic Education Certificate Examination -

Martyrs of Uganda R/C JHS

Certificate in Applied Behavior Analysis -

Alison Online Education

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Richard Amponsah Anane