ALVIRA DICKSON AGYEMAN PREMPEH
Accra
Summary
Advertising and content creation professional with 4 years of customer service experience in hairstyling and braiding. Focused on delivering exceptional salon experiences that prioritize client satisfaction. Demonstrates strong work ethic, respect, and dedication to team success. Ready to learn and adapt to new challenges in a dynamic environment.
Overview
4
4
years of professional experience
Work History
MANAGERESS
JD'S BEAUTY PARLOUR
ACCRA
2024.03 - 2024.07
- Monitor staff performances and address issues.
- Enforced customer service standards and resolve customer problems to uphold quality service.
- Increase sales by providing exceptional service and maintaining positive and energetic attitude.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Receptionist/ cashier/Social Media Content Creator
Braids and Beyond
Accra
2024.08 - 2026.01
- Welcomed clients and visitors in a professional and friendly manner.
- Maintained active social media engagement by answering calls and directing inquiries.
- Monitored client and sales tallies at beginning and end of each day.
- Processed payments via cash, mobile money, or card for services and products.
- Updated social media pages with current service offerings to enhance client awareness.
- Created engaging content with clients to showcase work and entertain audiences.
BEAUTICIAN / MANAGRESS
THE GIRLS PARLOUR
2022.02 - 2024.03
- Increased sales by granting customer's desires of hairstyles with exceptional service and maintaining a positive brand.
- Stayed updated on current and emerging trends to increase professional value and meet diverse client needs.
- Kept note listing preferences and services provided to clients for quick reference.
- Displayed excellent communication skills while interacting with clients to ensure they were comfortable throughout the entire process.
- Maintained cleanliness of the salon equipment’s and supplies.
- Worked closely with other beauticians to discuss strategies for improving customer experience.
Education
Humanities -
LEGACY GIRLS COLLEGE
Akuse, Eastern Region08.2021
BASIC EDUCATION -
ALPHA BETA CHRISTIAN COLLEGE
DANSOMAN, ACCRA07.2019
Skills
- Sales management
- Front desk operations
- Customer Relationship Management (CRM)
- Hair Styling
- Friendly Communication
- Sanitation Practices
- Appointment scheduling
- Social media marketing
References
References available upon request.
Languages
- Twi
- English, First Language
- Twi, A1 Beginner
Activities
- Music
- Hairstyling
- Djing
- Modelling
- Dancing
Timeline
Receptionist/ cashier/Social Media Content Creator
Braids and Beyond
2024.08 - 2026.01
MANAGERESS
JD'S BEAUTY PARLOUR
2024.03 - 2024.07
BEAUTICIAN / MANAGRESS
THE GIRLS PARLOUR
2022.02 - 2024.03
Humanities -
LEGACY GIRLS COLLEGE
BASIC EDUCATION -
ALPHA BETA CHRISTIAN COLLEGE