Janet Apenkwa-Perkoh
Cape Coast
Summary
Dynamic and resilient professional committed to excellence with a proven ability to lead high-performing teams. Versatile leadership skills facilitate adaptability in diverse situations, fostering innovative solutions that drive success. Recognized for strong analytical capabilities and a collaborative approach, consistently delivering results while enhancing customer relationships. Passionate about empowering teams to achieve recognition for outstanding contributions and maintaining a focus on continuous improvement.
Overview
10
10
years of professional experience
Work History
Manageress
Ajaska Enterprise
03.2023 - Current
- Led cross-functional teams to execute strategic initiatives and optimize operational workflows.
- Developed training programs to enhance staff performance and ensure compliance with industry standards.
- Analyzed performance metrics to identify areas for improvement and drive efficiency across departments.
- Managed project timelines and resources, ensuring alignment with organizational goals and objectives.
- Facilitated regular team meetings to foster collaboration, address challenges, and promote best practices.
- Mentored junior staff, providing guidance on professional development and skill enhancement opportunities.
- Implemented process improvements that streamlined operations and reduced turnaround times significantly.
Sales Girl
Apenkwa Bookshop
01.2021 - 12.2021
- Customer service
- Writing of Invoices
- Balancing of the Control Book
- Keeping track on the accounts of purchases made daily
- Assisted customers in selecting books, fostering a positive shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained organized displays and inventory, enhancing product visibility and accessibility.
- .Demonstrated thorough knowledge of products offered at the store while assisting customers in making informed purchasing decisions.
- Provided exceptional customer service by attentively listening to concerns, offering solutions, and ensuring overall satisfaction before completing each transaction.
- Maximized revenue by effectively upselling products and suggesting complementary items.
- Accepted and processed product returns.
- Handled phone inquiries from customers, providing product information and resolving any issues promptly.
- Assisted in managing store operations, including opening/closing procedures and daily reconciliation of cash drawers.
- Enhanced customer satisfaction with attentive service and prompt resolution of complaints.
- Maintained a clean, organized store appearance to uphold company standards and enhance the shopping experience for customers.
- Conducted regular price checks to ensure accurate pricing on all products throughout the store.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
National Service Personnel
Department of Parliamentary Training Institute, Parliament House of Ghana
09.2019 - 08.2020
- Writing of memos
- Typing of reports
- Arranging of workshop materials
- Sending of memos to members of parliament and other parliamentary staff
- Attending to international guests
- Writing of minutes during meetings.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Intern
Office of Gomoa East Member of Parliament, Ghana
06.2018 - 08.2018
- Running of office errands
- Attending parliamentary sittings to write minutes for reports
- Typing of letters
- Receiving of guests
- Channeling communication to immediate boss
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Student Internship
APK Group of Companies Limited
06.2017 - 08.2017
- Supervision
- Management
- Report writing
- Customer service
- Assisted in project coordination, ensuring timely completion of tasks and adherence to project guidelines.
- Collaborated with team members to analyze data, improving accuracy of reporting processes.
- Conducted market research to support strategic initiatives, informing project direction and decision-making.
- Mentored junior interns on best practices, fostering a collaborative learning environment and skill development.
Intern
APK Group of companies Limited
06.2016 - 08.2016
- Supervision
- Management
- Report writing
- Customer service
- Conducted market research to support strategic initiatives, informing project direction and decision-making.
- Collaborated with team members to analyze data, improving accuracy of reporting processes.
- Assisted in project coordination, ensuring timely completion of tasks and adherence to project guidelines.
Education
High School Diploma -
University Junior High School
Cape Coast, Ghana05.2012
High School Diploma -
Ahantaman Girls’ Senior High School
Takoradi, Ghana06.2015
Bachelor of Arts - Religious studies
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana07.2019
MBA - Management
University of Cape Coast
Central07-2026
Skills
- Communication skills: good communication skills gained from my experience working directly with clients, both local and international
- Organizational and managerial skills: excellent teamwork skills gained from working with colleagues in conducting assessment surveys and also researching and sharing of ideas to problems
- Digital competences - Self-assessment
- Good command of Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer service
- Team leadership
- Decision-making
- Time management
- Verbal and written communication
- Marketing
- Negotiation
- Product management
- Risk management
- Vendor management
- Networking strategies
- Revenue management
- Disciplinary techniques
- Customer relationship management
- Training and development
- Employee development
- Interpersonal relations
- Active listening
- Problem-solving aptitude
Timeline
Manageress
Ajaska Enterprise
03.2023 - Current
Sales Girl
Apenkwa Bookshop
01.2021 - 12.2021
National Service Personnel
Department of Parliamentary Training Institute, Parliament House of Ghana
09.2019 - 08.2020
Intern
Office of Gomoa East Member of Parliament, Ghana
06.2018 - 08.2018
Student Internship
APK Group of Companies Limited
06.2017 - 08.2017
Intern
APK Group of companies Limited
06.2016 - 08.2016
High School Diploma -
University Junior High School
High School Diploma -
Ahantaman Girls’ Senior High School
Bachelor of Arts - Religious studies
Kwame Nkrumah University of Science And Technology
MBA - Management
University of Cape Coast
References
- Kenneth Adu-Gyamfi, Phd, Senior Lecturer +233276785133 kenneth.adu-gyamfi@ucc.edu.gh
- Kojo, Asumanyi, Former Member of Parliament, Gomoa East Municipality, Ghana, Papaegyam@gmail.com.
Reading, Dancing and Listening to music
I love to read and explore new things cause i believe it aids in growth