Summary
Overview
Work History
Education
Skills
Timeline
References
Reading, Dancing and Listening to music
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Janet Apenkwa-Perkoh

Cape Coast

Summary

Dynamic and resilient professional committed to excellence with a proven ability to lead high-performing teams. Versatile leadership skills facilitate adaptability in diverse situations, fostering innovative solutions that drive success. Recognized for strong analytical capabilities and a collaborative approach, consistently delivering results while enhancing customer relationships. Passionate about empowering teams to achieve recognition for outstanding contributions and maintaining a focus on continuous improvement.

Overview

10
10
years of professional experience

Work History

Manageress

Ajaska Enterprise
03.2023 - Current
  • Led cross-functional teams to execute strategic initiatives and optimize operational workflows.
  • Developed training programs to enhance staff performance and ensure compliance with industry standards.
  • Analyzed performance metrics to identify areas for improvement and drive efficiency across departments.
  • Managed project timelines and resources, ensuring alignment with organizational goals and objectives.
  • Facilitated regular team meetings to foster collaboration, address challenges, and promote best practices.
  • Mentored junior staff, providing guidance on professional development and skill enhancement opportunities.
  • Implemented process improvements that streamlined operations and reduced turnaround times significantly.

Sales Girl

Apenkwa Bookshop
01.2021 - 12.2021
  • Customer service
  • Writing of Invoices
  • Balancing of the Control Book
  • Keeping track on the accounts of purchases made daily
  • Assisted customers in selecting books, fostering a positive shopping experience.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Maintained organized displays and inventory, enhancing product visibility and accessibility.
  • .Demonstrated thorough knowledge of products offered at the store while assisting customers in making informed purchasing decisions.
  • Provided exceptional customer service by attentively listening to concerns, offering solutions, and ensuring overall satisfaction before completing each transaction.
  • Maximized revenue by effectively upselling products and suggesting complementary items.
  • Accepted and processed product returns.
  • Handled phone inquiries from customers, providing product information and resolving any issues promptly.
  • Assisted in managing store operations, including opening/closing procedures and daily reconciliation of cash drawers.
  • Enhanced customer satisfaction with attentive service and prompt resolution of complaints.
  • Maintained a clean, organized store appearance to uphold company standards and enhance the shopping experience for customers.
  • Conducted regular price checks to ensure accurate pricing on all products throughout the store.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.

National Service Personnel

Department of Parliamentary Training Institute, Parliament House of Ghana
09.2019 - 08.2020
  • Writing of memos
  • Typing of reports
  • Arranging of workshop materials
  • Sending of memos to members of parliament and other parliamentary staff
  • Attending to international guests
  • Writing of minutes during meetings.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Intern

Office of Gomoa East Member of Parliament, Ghana
06.2018 - 08.2018
  • Running of office errands
  • Attending parliamentary sittings to write minutes for reports
  • Typing of letters
  • Receiving of guests
  • Channeling communication to immediate boss
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Student Internship

APK Group of Companies Limited
06.2017 - 08.2017
  • Supervision
  • Management
  • Report writing
  • Customer service
  • Assisted in project coordination, ensuring timely completion of tasks and adherence to project guidelines.
  • Collaborated with team members to analyze data, improving accuracy of reporting processes.
  • Conducted market research to support strategic initiatives, informing project direction and decision-making.
  • Mentored junior interns on best practices, fostering a collaborative learning environment and skill development.

Intern

APK Group of companies Limited
06.2016 - 08.2016
  • Supervision
  • Management
  • Report writing
  • Customer service
  • Conducted market research to support strategic initiatives, informing project direction and decision-making.
  • Collaborated with team members to analyze data, improving accuracy of reporting processes.
  • Assisted in project coordination, ensuring timely completion of tasks and adherence to project guidelines.

Education

High School Diploma -

University Junior High School
Cape Coast, Ghana
05.2012

High School Diploma -

Ahantaman Girls’ Senior High School
Takoradi, Ghana
06.2015

Bachelor of Arts - Religious studies

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
07.2019

MBA - Management

University of Cape Coast
Central
07-2026

Skills

  • Communication skills: good communication skills gained from my experience working directly with clients, both local and international
  • Organizational and managerial skills: excellent teamwork skills gained from working with colleagues in conducting assessment surveys and also researching and sharing of ideas to problems
  • Digital competences - Self-assessment
  • Good command of Microsoft Office Suite (Word, Excel, PowerPoint)
  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Verbal and written communication
  • Marketing
  • Negotiation
  • Product management
  • Risk management
  • Vendor management
  • Networking strategies
  • Revenue management
  • Disciplinary techniques
  • Customer relationship management
  • Training and development
  • Employee development
  • Interpersonal relations
  • Active listening
  • Problem-solving aptitude

Timeline

Manageress

Ajaska Enterprise
03.2023 - Current

Sales Girl

Apenkwa Bookshop
01.2021 - 12.2021

National Service Personnel

Department of Parliamentary Training Institute, Parliament House of Ghana
09.2019 - 08.2020

Intern

Office of Gomoa East Member of Parliament, Ghana
06.2018 - 08.2018

Student Internship

APK Group of Companies Limited
06.2017 - 08.2017

Intern

APK Group of companies Limited
06.2016 - 08.2016

High School Diploma -

University Junior High School

High School Diploma -

Ahantaman Girls’ Senior High School

Bachelor of Arts - Religious studies

Kwame Nkrumah University of Science And Technology

MBA - Management

University of Cape Coast

References

  • Kenneth Adu-Gyamfi, Phd, Senior Lecturer +233276785133 kenneth.adu-gyamfi@ucc.edu.gh
  • Kojo, Asumanyi, Former Member of Parliament, Gomoa East Municipality, Ghana, Papaegyam@gmail.com.

Reading, Dancing and Listening to music

I love to read and explore new things cause i believe it aids in growth

Janet Apenkwa-Perkoh