Customer Service
Zakia Wisdom
Z Wisdom Realty, Inc
Stony Point,NY
Work Preference
Location Preference
RemoteHybrid
Open to relocation:
No
Minimum Desired Compensation
$60000/yr
Important To Me
Flexible work hours
18
years of professional experience
Results-driven professional with expertise in Accounts Payable, Administrative functions, Credit & Collections, and Bookkeeping. Delivered quality outcomes through strong organizational and time management skills, effective communication, and a commitment to teamwork. Focused on achieving company goals while pursuing continuous learning and professional development.
Work History
NYS Licensed Real Estate Broker
16 Years 9 Months- Guided clients through home buying or selling process, ensuring clarity and confidence in their decisions
- Provide property evaluation & negotiate on behalf of buyers & sellers
- Show homes, attend inspections, follow up with lenders & conduct final walkthroughs
- Mediated and resolved client issues or concerns during transactions, facilitating smooth and successful outcomes
- Meet and greet all clients with the highest level of professionalism
- Correspondence with Attorneys & Town Building Inspectors
- Produce and maintain correspondence records, various agreements and other NYS documents
- Executed training sessions and interviews, enhancing sales team capabilities and improving overall service quality
- Managed invoicing processes and collected payments from clients.
Remote Customer Service Representative
3 Months- Handled escalated calls with professionalism and empathy.
- Assisted customers with inquiries and resolved issues promptly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a positive attitude while managing high call volumes.
- Documented customer interactions in the database for future reference.
- Managed customer inquiries through phone and email communications.
Remote Administrative Billing & Collections Speci
6 Years- Create invoices and send out to clients via email and mail delivery
- Coordinated technician appointments and prepared optimized route schedules
- Collect company invoices and bills and prepare for monthly distribution of bills
- Intake all work orders & create daily estimates for potential clients
- Contacted clients regarding past due invoices and established payment arrangements
- File and update all client information into data system
- Type up all correspondence letters & emails for manager to clients & staff
- Collected company invoices to ensure timely payment processing and bills and prepare for monthly distribution of bills
- Organized virtual meetings and ensured effective communication among team members.
Front Office Night Manager/Auditor
5 Years- Process all check-ins/check-outs and verify all registration information
- Resolve all guest complaints, ensuring guest satisfaction
- Facilitated training sessions for new hires on company policies and procedures for new hires on company policies and procedures
- Answer Multi-line Switchboard and direct all calls
- Reviewed and coded all company invoices using account numbers for accurate nightly auditing of accounts
- Process daily receipts to general ledger
- Review any discrepancies, balances and or credits due
- Resolved guest complaints to enhance satisfaction and maintain positive guest experiences
- Supervised night operations to ensure smooth hotel functions and guest satisfaction.
Education
NYS Licensed Real Estate Broker
Licensed Real Estate Salesperson
Business Communications
Skills
Strong Organizational & Time Management Skills
Accounts Payable
Administrative
Credit & Collections
Bookkeeping
Microsoft Word
Excel
Outlook
Microsoft Office Suite
PeopleSoft/Oracle Software
RE Sales & Consulting
Telemarketing
Customer Service
Client communication
Issue resolution
Customer relationship management
Property marketing strategies
Competitive market analysis
Timeline
Remote Customer Service Representative
Transworld Systems, Inc.
10.2023 - 01.2024Read More
Remote Administrative Billing & Collections Speci
Gutter Services
01.2017 - 01.2023Read More
NYS Licensed Real Estate Broker
Z Wisdom Realty, Inc
01.2010 - CurrentRead More
Front Office Night Manager/Auditor
Comfort Inn & Suites
01.2009 - 01.2014Read More
Basset Education
NYS Licensed Real Estate Broker
Read More
Bassett Education and Training
Licensed Real Estate Salesperson
Read More
Rockland Boces Higher Education
Business Communications
Read More