Yussif Zakaria
Accra
Summary
Highly skilled and adaptable professional with a strong educational background in Communication and an MBA in Human Resources. I possess specialized coursework in Operations Management, complemented by hands-on experience in the tourism industry gained through my work with the National Communications Authority's Consumer and Corporate Affairs division. In this role, I contributed to the development and organization of tour itineraries, coordinating with suppliers such as hotels, transport companies, and local guides to ensure seamless travel experiences. My combined expertise in communication, operations, and customer service enables me to deliver exceptional results in dynamic, customer-centric environments. Looking to leverage my skills in tour operations and travel coordination at Nsroma Adventures.
Overview
9
9
years of professional experience
Work History
National Service Personnel
National Communications Authority
Tamale
2021.11 - 2022.09
- Gained experience in using booking and reservation systems to manage tour-related logistics.
- Traveled to rural communities for major outreaches.
- Prepared weekly reports on the various activities carried out by the division.
- Was a major stakeholder and supervisor of the New SIM card registration policy carried out.
- Led other colleagues in carrying out public outreaches to educate the public.
- Represented the organization in major presentations concerning the policy.
- Supervised colleagues in the absence of the Divisional Head.
- Photographing various events like outreaches and meetings.
- Collaborated with colleagues to identify and communicate regular updates for increasing brand awareness.
Operations/Human Resource Department
National Communications Authority
Tamale
2021.11 - 2022.09
- Developed strong organizational skills by managing schedules, bookings, and tour details.
- Made official records of the attendance book, as requested by the Head Office.
- Carried out financial and organizational errands as requested by the HR manager.
- Wrote memos and recorded bills and other organizational documents for official use.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Finance Department
National Communication Authority
Tamale
2021.11 - 2022.09
- Recorded various expenses made by other departments
- Reported any expenditure and reimbursement needed to the head office
- Prepared the budget for various activities and equipment
- Completed invoicing tasks by following company processes
Intern
GCB PLC
Tamale
2020.05 - 2020.09
- Customer Service and Support
- Operations and Administrative Support
- Technology and Systems Support
Sales Representative
Zakmant Enterprise
Tamale
2013.05 - 2014.09
- Provided quality service to customers and recorded inventory of products
- Worked on the receipts and cash deposits
Education
Master of Business Administration - Human Resource Management
University Of Ghana
Accra08.2024
Bachelor of Science - Social Change Communication
University For Development Studies
Tamale11.2021
West African Senior School Certificate Examination - Business
Ghana Senior High School
Tamale06.2017
Skills
- Excellent Microsoft Suite
- Effective Verbal and Written Communication
- Interpersonal Skills
- Strong organizational and time-management skills
- Decision-Making
- Collaboration and Multitasking
- Team Collaboration
- Problem-solving Skill
- Employee Engagement
- Leadership Skills
Personal Information
- Date of Birth: 01/04/00
- Gender: Male
- Nationality: Ghanaian
Languages
- English
- Gonja
Hobbies and Interests
- Playing team sports (Football, volleyball)
- Playing video games with family and friends
- Playing Strategic Games (e.g puzzle games)
- Learning New Technologies and Tools
- Travelling
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
National Service Personnel
National Communications Authority
2021.11 - 2022.09
Operations/Human Resource Department
National Communications Authority
2021.11 - 2022.09
Finance Department
National Communication Authority
2021.11 - 2022.09
Intern
GCB PLC
2020.05 - 2020.09
Sales Representative
Zakmant Enterprise
2013.05 - 2014.09
Master of Business Administration - Human Resource Management
University Of Ghana
Bachelor of Science - Social Change Communication
University For Development Studies
West African Senior School Certificate Examination - Business
Ghana Senior High School
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