YOLANDA OBENG
Customer Success Specialist
Greater Accra
Summary
- Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
AI Data Trainer
Invisible Technologies
Remote, United States
07.2024 - 09.2024
- Followed data entry protocols, rules and regulations.
- Worked closely with a team of other trainers,
within protocols developed by the world's
leading AI researchers - Trained the AI to read, write, summarize
knowledge, and interpret meaning - Generated examples of ideal conversations,
acting as both the User and the AI for the AI to
learn from, collecting sources helping it read
large swaths of humanity's documented
knowledge and distinguish between what is
presented as fact vs context vs patterns of behavior.
Reputation Coordinator
MarbillCare Consulting
Remote, Spain
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Building, maintaining, and managing a positive
online presence and reputation of organization. - Collect and document customer feedback,
suggestions, and complaints to identify areas for
improvement. - Identify and report any fraudulent or
inappropriate reviews or content and take
necessary actions.
Customer Success Intern
Built Financial Technologies
East Legon, Greater Accra
06.2023 - 10.2023
Customer Service Advisor
Survation
Remote, United Kingdom
01.2023 - 04.2023
Partner Customer Associate
Tech Mahindra, Google
Accra
10.2022 - 12.2022
- Part of a team designated to train and improve an AI system for a fortune 10 company (Google).
Online ESL Teacher
51talk
Remote, Greater Accra
10.2022 - 11.2022
- Administered tests and completed evaluations in order to analyze student performance
- Facilitated small group activities emphasizing critical learning.
Market Researcher
Business Advantage B2B
Remote
10.2021 - 03.2022
- Evaluated prospective business market data through data collection surveys
- Discussing current and future market trends with clients from diverse companies.
Graphic Designer
Lexbert Multimedia
Kokomlemle, Greater Accra
08.2021 - 10.2021
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Advisor
North Somerset Council
Remote
01.2021 - 06.2021
- Resolved product or service problems, handled customer complaints, and followed these up to ensure efficient and effective resolution
- Provided effective customer support through honest communication and understanding their needs and desires
- Resolved routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with emphasis on courtesy.
Education
Bachelor of Science - Information Technology
Ghana Communications University College
Accra Ghana 05.2022 - 08.2024
Diploma - Information Technology
Ghana Communications University College
Accra, AA 09.2019 - 11.2021
120 Hour Tesol Introduction To English Language - undefined
Diploma - Information Technology
Ambassador Institute Of Aviation
08.2018 - 08.2019
Skills
I have excellent communication skills, both verbal and writtenundefined
Certification
Diploma In Information Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I’m no longer quite sure what the question is, but I do know that the answer is “Yes.”
Leonard Bernstein
Timeline
AI Data Trainer
Invisible Technologies
07.2024 - 09.2024
Reputation Coordinator
MarbillCare Consulting
01.2024 - 06.2024
Customer Success Intern
Built Financial Technologies
06.2023 - 10.2023
Customer Service Advisor
Survation
01.2023 - 04.2023
120 Hour Tesol
12-2022
Partner Customer Associate
Tech Mahindra, Google
10.2022 - 12.2022
Online ESL Teacher
51talk
10.2022 - 11.2022
Introduction To English Language, Alison, USA
09-2022
Bachelor of Science - Information Technology
Ghana Communications University College
05.2022 - 08.2024
Diploma In Information Technology
10-2021
Market Researcher
Business Advantage B2B
10.2021 - 03.2022
Graphic Designer
Lexbert Multimedia
08.2021 - 10.2021
Customer Service Advisor
North Somerset Council
01.2021 - 06.2021
Diploma - Information Technology
Ghana Communications University College
09.2019 - 11.2021
Passenger Handling, Ambassador Institute Of Aviation
08-2019
Diploma - Information Technology
Ambassador Institute Of Aviation
08.2018 - 08.2019
120 Hour Tesol Introduction To English Language - undefined
Similar Profiles
YOGASHRI PYOGASHRI P
AI Data Trainer at Invisible TechnologiesAI Data Trainer at Invisible Technologies
Katherine BarraxKatherine Barrax
Senior AI Data Trainer l Writer at Invisible TechnologiesSenior AI Data Trainer l Writer at Invisible Technologies
HELEN FRANCISHELEN FRANCIS
Executive Assistant to CEO at Invisible TechnologiesExecutive Assistant to CEO at Invisible Technologies
Surbhi GuptaSurbhi Gupta
Process Analyst and QA Associate at Invisible TechnologiesProcess Analyst and QA Associate at Invisible Technologies
Marvelous ArkuMarvelous Arku
Technical Manager at Zeepay Company LTDTechnical Manager at Zeepay Company LTD