Wiafe Wisdom
Accra
Summary
Proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at customer retention and problem-solving.
Overview
4
4
years of professional experience
Work History
National Service Person
Electoral Commission Of Ghana
11.2023 - Current
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
Customer Service Representative
Electricity Company Of Ghana, ECG
09.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Accounting Intern
Electricity Company Of Ghana, ECG
04.2022 - 06.2022
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to managementclients.
Procurement Intern
Electricity Company Of Ghana, ECG
09.2021 - 01.2022
- Provided purchase information to support budget planning, expenditures and financial commitments.
- Organized distribution plans, delivery locations and technical specifications for New Service Meters.
- Coordinated with finance department to reconcile invoices, ensuring accurate payment processing and timely resolution of discrepancies.
- Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
Verification Officer
Electoral Commission Of Ghana
12.2020 - 12.2020
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
Education
Higher National Diploma - Procurement And Supply Chain Management
01.2023
High School Diploma -
05.2018
Skills
Field Training
Inventory Tracking
Physical Fitness
Cross-cultural understanding
Operational planning
Intelligence Analysis
Performance monitoring
Report Writing
Timeline
National Service Person - Electoral Commission Of Ghana
11.2023 - Current
Customer Service Representative - Electricity Company Of Ghana, ECG
09.2022 - 01.2023
Accounting Intern - Electricity Company Of Ghana, ECG
04.2022 - 06.2022
Procurement Intern - Electricity Company Of Ghana, ECG
09.2021 - 01.2022
Verification Officer - Electoral Commission Of Ghana
12.2020 - 12.2020
Kumasi Technical University - Higher National Diploma, Procurement And Supply Chain Management
Oda Secondary School - High School Diploma,
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