VICTORIA MENSIMAH WRIGHT
Accra
Summary
I am an ambitious, innovative and efficient professional who adjusts to change and loves to take upon new challenges.
My characteristics of rending superior customer service, being a great communicator with strong analytical skills and result oriented has over the years set me as an exceptional team player.
Overview
11
11
years of professional experience
Work History
Marketing (Relationship Manager)
Guaranty Trust Bank GH (GTBank) Ltd
11.2022 - Current
- Spearhead initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
- Develop strategies that would ensure team's contribution to the bank's deposits drive.
- Monitor, prepare reports and present the team's performance against weekly, monthly, quarterly budget.
- Develop targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Participate in staff meetings to discuss innovative strategies to improve services.
- Coordinate efforts between various units such as treasury, vault custodians, credit, operations teams, e.t.c for smooth delivery of services to clients.
- Identify, build and maintain relationships with new and existing clients while providing high level of expertise and increased revenue growth.
- Negotiate favorable foreign exchange rates, credit rates and investment rates on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.
- Mentor junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the Bank.
Marketing (Relationship Officer)
Guaranty Trust Bank GH (GTBank) Ltd
12.2018 - 11.2022
- Developed and nurtured good relationship with customers to ensure that strategic and business objectives of the bank for my team is achieved.
- Assisted the Team Leader and acted in his absence to formulate strategic initiatives to continually develop, penetrate new markets and establish relationships with new customers.
- Reviewed, processed and followed up on customers' requests with other units of the bank promptly to enhance customer experience.
- Prepared internal memos to management for approval based on justifications drawn with regards to the customer's interest and request.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monthly processed staff salaries for various corporate customers.
- Boosted the adoption and usage of the Bank's digital products such as Corporate internet banking, Web API's, Mobile banking short code, POS, Mobile Apps.
- Prepared periodic (daily, weekly, monthly and quarterly) reports and analyzed the data against annual budgets and plans to determine approaches to improve sales and performance.
- Processed POS and long code requests and facilitated training sessions for the customers after the set up had been completed.
Customer Information Service Executive
Guaranty Trust Bank GH (GTBank) Ltd
11.2016 - 11.2018
- Promptly attended to customer requests, complaints, correspondences and enquires to foster good customer-banking relationship.
- Reviewed and opened customer account opening documents per the outlined KYC and compliance standards.
- Maintained positive relationships and loyalty by using customer service skills and analytical nature in addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport and working atmosphere with fellow colleagues to boost team work which helped in the achievement of the overall targets of the branch.
- Enlightened and suggested to customers different products and e-banking services offered by the bank that will be helpful and be to their advantage.
- Prepared end of week and month reports on accounts opened based on KYC criteria and various cards issued.
- Pleasantly greeted customers and asked open-ended questions to better determine their needs.
- Established team priorities, maintained schedules and monitored performance.
National Service
SICLIFE Company Ltd
09.2015 - 08.2016
- Received, processed and prepared claims and policies.
- Exhibited a professional sense of customer service.
- Provided relevant policy documents and prepared vouchers for payment of claims.
- Prepared report of payment for reimbursement of float from at the Head Office.
- Marketed and signed on the various products to potential customers.
- Scanned new policy document, claim document and other business related document into archival software (M-File).
Industrial Attachment
SICLIFE Co Ltd
07.2014 - 08.2014
- Provided general office administration and customer query handling and escalation.
- Filed, scanned and arranged new policy and claim documents.
- Helped in the payment of claims and marketing of the products.
Industrial Attachment
GCB
07.2013 - 08.2013
- Provided general office administration and customer query handling and escalation.
- Received cheques and helped customers to complete pay in slips and any other necessary documents.
- Provided bank balance to customers.
Education
Master of Science - Industrial Finance And Investment
Kwame University of University of Science And Technology
Kumasi06.2021
Bachelor of Science - Business Administration, Accounting Option
Kwame University of University of Science And Technology
Kumasi, Ghana06.2015
Holy Child Senior High School
Cape Coast06.2011
Skills
- Business Relationship Management
- Excellent Communication
- Account Management
- Attention to Detail
- Willing to Learn
Accomplishments
As a result of my exceptional performance as a Relationship Officer in November 2022, I was appointed as a Relationship Manager of the Achimota SME Team.
At the time I assumed the role as the Team Leader, the Team had a consolidated balance sheet of GHS2.3 Million as against the budget of 10 Million. The Team had a PBT target of GHS80,000 but was making losses.
However by unrelenting intrinsic efforts to achieve results, strategic plans were put in place which made my Team achieve over 110% in PBT and to close the year with over GHS12 Million as the consolidated Balance Sheet volume.
The aftereffect of the phenomenal performance in 2022, had a challenge thrown for us to achieve a PBT budget of 2.4 Million and a consolidated balance sheet of GHS19 Million in the year 2023.
With my leadership, the Team achieved in 2023 a YTD PBT of GHS2.3 Million representing 96% and a consolidated balance sheet of GHS21Million representing 110%.
In addition to the remarkable performance as stated above, accounts opening and POS deployment targets were met.
Sequel to exceeding the targets year-on-year, the Bank commended my efforts and that of my Team.
Leadership Roles
- Secretary, Welfare Committee of GTBank Cape Coast Branch, 2018-2020
- Assistant House Prefect, Archbishop Amissah's House, Holy Child School, Cape Coast, 2010- 2011
Conferences And Seminars Attended
- Training on Developing and Implementing Operational Resilience in Banks organized by the National Banking College.
- Training on Retail Master Class organized by the National Banking College.
- Anti-money Laundering Training and Awareness.
- Customer Service Training and KYC Principles Implementation.
Key Capabilities
- Ability to work under little or no supervision with finesse
- Results oriented
- Great interpersonal skills and human relations
- Good organizational and communication skills
- Team player with an ability to learn fast on the job
- Good communicator both at junior and senior levels, works well with others
Computer Proficiency And Skills
- Microsoft Word
- Excel
- PowerPoint
- Familiar with Basis, Oracle Software and I-AML Software.
- Appreciably conversant with all software developed and used by GTBank.
Hobbies and Interests
- Listening to classical and contemporary gospel music.
- Driving.
- Watching movies.
References
Available on request
Languages
English
Bilingual or Proficient (C2)
Fante
Bilingual or Proficient (C2)
Timeline
Marketing (Relationship Manager)
Guaranty Trust Bank GH (GTBank) Ltd
11.2022 - Current
Marketing (Relationship Officer)
Guaranty Trust Bank GH (GTBank) Ltd
12.2018 - 11.2022
Customer Information Service Executive
Guaranty Trust Bank GH (GTBank) Ltd
11.2016 - 11.2018
National Service
SICLIFE Company Ltd
09.2015 - 08.2016
Industrial Attachment
SICLIFE Co Ltd
07.2014 - 08.2014
Industrial Attachment
GCB
07.2013 - 08.2013
Master of Science - Industrial Finance And Investment
Kwame University of University of Science And Technology
Bachelor of Science - Business Administration, Accounting Option
Kwame University of University of Science And Technology
Holy Child Senior High School
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