VICTORIA AIDOO
ACCRA
Summary
Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions.I strive to resolve complex solutions and implementing data-driven recommendations. Skilled in learning and adapting to changing environments in competitive landscapes. Understands customer needs and provides optimal solutions.. My blend of technical skills and leadership qualities, coupled with a knack for research and cross-cultural understanding, consistently propelled business growth and team collaboration.
Overview
8
8
years of professional experience
Work History
Restaurant Manager Trainee.
Masco Foods Limited(KFC).
09.2023 - Current
- Learn new materials, processes, and the day to day running of a restaurant.
- Shadowing senior team members to learn all related jobs and tasks.
- Participating on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses online to build understanding of processes, techniques, and industry.
- Establish lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Interact with customers to support operational objectives.
Call Center Representative.
Masco Food Limited (KFC).
03.2022 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Business Support Partner.
Kayto Consult Company Limited.
02.2020 - 09.2021
- Promoted customer retention by delivering personalized assistance tailored to individual needs and preferences.
- Contributed to a positive work culture through effective collaboration, open communication, and constructive feedback sharing among team members.
- Developed strong relationships with clients, leading to increased trust and confidence in our services.
- Conducted thorough research on client concerns, resulting in tailored solutions that met their specific needs.
- Mentored junior colleagues, fostering growth in their problem-solving abilities and customer service skills.
Marketing Executive.
Frotcom Intelligent Fleets.
03.2019 - 01.2020
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Developed and implemented targeted digital strategy to improve business performance.
Sales and Marketing Officer.
Moor Company Limited.
09.2017 - 09.2018
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
- Conducted detailed competitor analysis to identify unique selling points and opportunities for differentiation in the marketplace.
- Managed trade shows and events to showcase products and services, generating new leads and strengthening existing client relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
Sales and Marketing Intern.
Airtel Ghana .
09.2016 - 01.2017
- Collaborated closely with sales team to manage leads and help with proposals.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Developed strong product knowledge, enabling effective communication of features and benefits to potential customers.
- Shadowed team members to learn problem-solving and best practices in customer service.
- Assisted in the planning and execution of promotional events, resulting in increased brand awareness.
- Assisted with trade show planning and execution, showcasing company products to a wider audience for increased exposure.
Education
Bachelor Of Technology In Marketing - Marketing
Kumasi Technical University
Kumasi Accra Ghana09.2018
Higher National Diploma - Marketing
Takoradi Technical University
Western Region Takoradi Ghana03.2016
Skills
- Technical skills
- Research abilities
- Target Market Identification
- Marketing Analytics
- CRM Management
- Time Management
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- Sales Techniques
Accomplishments
- Electoral Panel Member Takoradi Technical University-2016
- Student Representative Council Vice presidential Aspirant- 2015
- Women's Commissioner Takoradi Technical University (PROMAGS)-2015
Affiliations
Professional Marketers Association Of Ghana
Additional Information
Reference available upon request .
Timeline
Restaurant Manager Trainee.
Masco Foods Limited(KFC).
09.2023 - Current
Call Center Representative.
Masco Food Limited (KFC).
03.2022 - 09.2023
Business Support Partner.
Kayto Consult Company Limited.
02.2020 - 09.2021
Marketing Executive.
Frotcom Intelligent Fleets.
03.2019 - 01.2020
Sales and Marketing Officer.
Moor Company Limited.
09.2017 - 09.2018
Sales and Marketing Intern.
Airtel Ghana .
09.2016 - 01.2017
Bachelor Of Technology In Marketing - Marketing
Kumasi Technical University
Higher National Diploma - Marketing
Takoradi Technical University
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