VICENTIA BAFFOE
Accra
Summary
Dynamic customer support assistant with experience in virtual assistance and effective communication. Over a year of dedicated service in various roles, demonstrating strong organizational skills in managing client inquiries. Successfully provided professional interactions that enhanced client satisfaction, leading to positive feedback. Eager to leverage expertise in customer support at any organization to ensure that client needs are met with efficiency and care.
Overview
2
2
years of professional experience
Work History
Independent Travel Manager
Dreamport
09.2024 - 10.2024
- Researched and booked flights for clients, ensuring efficient routes, optimal schedules, and competitive pricing
- Oversaw travel expense management, including invoicing and payment processing to uphold budgetary guidelines
- Provided expert advice and tailored recommendations on travel options, destinations, and activities
- Ensured prompt and professional communication via email and phone to address client inquiries and resolve concerns
Virtual Assistant
ALX
08.2024 - 09.2024
- Drafted and dispatched messages, emails, and other communications on behalf of clients
- Accurately inputted data into spreadsheets, databases, and various software systems
- Maintained systematic digital files and records to ensure easy access and retrieval of information
- Coordinated appointments, meetings, and events using digital calendar tools
Teaching Assistant
Akweibu Basic School
10.2022 - 11.2022
- Designed and delivered engaging Environmental Studies lessons to stimulate student interest
- Assisted in the preparation of lesson notes and educational materials to facilitate effective teaching and learning experiences
- Organized and filed documents related to students' personal information while updating records on their performance and progress
- Supported the assignment of classwork and homework, enhancing students' understanding and study habits
- Authored narrative reports to communicate pupils' progress and challenges effectively to parents
Education
B.A. - Psychology and French
University of Ghana
LegonWASSCE - Home Economics
University Practice Senior High School
Cape Coast, Ghana 09.2022
Skills
- Proficient in computer software applications
- Ability to work with little or no supervision
- Knowledge in operating standard office equipment
- Excellent communication skills in English
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Active listening
- Verbal and written communication
- Friendly and patient
- Analytical thinking
- Customer communication and empathy
Languages
English
Bilingual or Proficient (C2)
Mandarin Chinese
Beginner (A1)
French
Intermediate (B1)
Timeline
Independent Travel Manager
Dreamport
09.2024 - 10.2024
Virtual Assistant
ALX
08.2024 - 09.2024
Teaching Assistant
Akweibu Basic School
10.2022 - 11.2022
B.A. - Psychology and French
University of Ghana
WASSCE - Home Economics
University Practice Senior High School
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