TEDDY AWUKU
Accra
Summary
Adaptable professional with a proven ability to quickly learn and apply new skills in dynamic environments. Demonstrates expertise in managing pressure and embracing challenges while ensuring organizational goals are met. Known for consistent, organized practices that enhance brand reputation and drive continuous improvement. Aiming to leverage these competencies in a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
CONTACT CENTER OFFICER
SOCIETE GENERALE GHANA PLC
01.2023 - Current
- Managed incoming calls related to service questions for SGGH clientele.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Attain set benchmarks for Key Performance Indicators in the Contact Centre.
- Responded to customer questions prioritizing first contact resolution.
- Act as support to branch staff, occasionally, in the resolution of queries.
- Addressed client questions using alternative methods, such as emails.
- Monitored responses to ensure timely completion of Customer Satisfaction surveys.
- Escalated more complex issues that required further investigation.
SALES - INSTITUTIONAL BUSINESS DEVELOPMENT
SOCIETE GENERALE GHANA PLC
10.2021 - 09.2022
- Boosted sales through development of cold calling strategies and customer follow-ups.
- Proactively suggested relevant products and services, elevating customer satisfaction.
- Drove significant sales growth through effective relationship management with customers and institutions.
- Managed commercial leads originating from contact center.
- Ensured compliance with company policies and procedures pertaining to the sale of products and services.
- Provided customer service support to existing accounts by responding promptly to inquiries, resolving issues, and providing follow-up information as needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
BACHELOR OF ARTS DEGREE - PHILOSOPHY AND POLITICAL SCIENCE
UNIVERSITY OF GHANA
ACCRA01.2021
WEST AFRICAN EXAMINATION CERTIFICATE (WASSCE) -
PRESBYTERIAN BOYS’ SECONDARY SCHOOL
01.2017
Skills
- Understanding of Banking Services
- Organizing and planning skills
- Writing and communication skills
- Results-Driven
- Information Technology Proficiency
- Proficient in Microsoft Applications
- Empathy and patience
- Inbound and outbound calling
- Multitasking capacity
Hobbies and Interests
- Playing football
- Research
- Art
References
Mr. Christian Mottey, Head of Institutional Business Development, 0244141755
References
References available upon request.
Timeline
CONTACT CENTER OFFICER
SOCIETE GENERALE GHANA PLC
01.2023 - Current
SALES - INSTITUTIONAL BUSINESS DEVELOPMENT
SOCIETE GENERALE GHANA PLC
10.2021 - 09.2022
BACHELOR OF ARTS DEGREE - PHILOSOPHY AND POLITICAL SCIENCE
UNIVERSITY OF GHANA
WEST AFRICAN EXAMINATION CERTIFICATE (WASSCE) -
PRESBYTERIAN BOYS’ SECONDARY SCHOOL