CHRISTUS OSEI GYAASE
Accra
Summary
Dedicated, organized and proactive individual ready to learn and contribute to team success.
Overview
4
4
years of professional experience
Work History
Contact Center Officer
CONSOLIDATED BANK GHANA
04.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving enquiries and concerns.
- Delivered prompt and professional service by prioritizing customer needs.
- Actively promoting products and services tailored to each individual customer's needs.
- Maintained high-quality standards for all interactions, ensuring compliance with company policies and procedures.
- Increased first-call resolution rates by effectively utilizing resources and maintaining up-to-date knowledge of products and services.
- Supported the onboarding of new agents by providing mentorship and guidance on best practices for handling customer interactions.
National Service Person
CONSOLIDATED BANK GHANA
09.2020 - 07.2021
- Piloted the Genie Teller at the branch
- Assisted in the sale of the banks products and services
- Assisted customers in check deposits and withdrawals as well as cash deposits and withdrawals
- Took minutes during branch meetings
- Performed other duties assigned from time to time
Education
Bachelor of Arts - Psychology
UNIVERSITY OF GHANA
Legon, Accra, Ghana05-2020
High School Degree - GENERAL ARTS
ST AUGUSTINE'S COLLEGE
Cape Coast, Ghana05-2016
Skills
- Innovation
- Complaint handling
- Cross-selling and Up-selling
- Call handling
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Understanding customer needs
- Organizational skills
References
James N.K. Quaye
Consolidated Bank Ghana
Cluster Manager
+233244879342
Nana Akua Boatemaa Anim
Consolidated Bank Ghana
Retail Experience Manager
+233501448953
Timeline
Contact Center Officer
CONSOLIDATED BANK GHANA
04.2022 - Current
National Service Person
CONSOLIDATED BANK GHANA
09.2020 - 07.2021
Bachelor of Arts - Psychology
UNIVERSITY OF GHANA
High School Degree - GENERAL ARTS
ST AUGUSTINE'S COLLEGE
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