Contact Center Officer
CONSOLIDATED BANK GHANA
MANET TOWER 3 HEAD OFFICE
04.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving enquiries and concerns.
- Delivered prompt and professional service by prioritizing customer needs.
- Actively promoting products and services tailored to each individual customer's needs.
- Maintained high-quality standards for all interactions, ensuring compliance with company policies and procedures.
- Increased first-call resolution rates by effectively utilizing resources and maintaining up-to-date knowledge of products and services.
- Supported the onboarding of new agents by providing mentorship and guidance on best practices for handling customer interactions.