Sheila Boateng
Accra
Summary
Hospitality Management student with a solid foundation in operations, customer service and team collaboration eager to contribute to a reputable organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
National Service Personnel
KFC Ghana (Masco foods)
Accra
10.2023 - 10.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
Intern
Lancaster Hotel Accra
Accra
07.2022 - 12.2022
- Ensured consistent preparation of food items in compliance with recipe cards and production and portion standards.
- Ensured timely preparation of mise-en-place items to minimize bottlenecks.
- Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
- Maintained kitchen sanitation standards to ensure safety of staff and customers.
- Performed basic maintenance duties such as cleaning floors or walls.
Education
Bachelor of Technology - Hotel Management
Accra Technical University
Accra Central 06-2025
Higher National Diploma - Hotel Catering And Institutional Management
Accra Technical University
Accra Central 09-2023
Skills
- Ability to work in a a fast-paced environment and adapt to changing situations
- strong problem-solving and team work
- Excellent communication and interpersonal skills
- Food preparation and safety
- Cash handling and Point of Sale Operations
- Customer service
Languages
English
First Language
Accomplishments
- Recognised by General Restaurant Manager at KFC Melcom for delivering cleanliness, hospitality, accuracy, maintenance, product quality and speed with service on a shift .
Certification
- Food Handler's Certificate (Masco Foods)
Affiliations
- An Amazon KDP writer
Timeline
National Service Personnel
KFC Ghana (Masco foods)
10.2023 - 10.2024
Intern
Lancaster Hotel Accra
07.2022 - 12.2022
Bachelor of Technology - Hotel Management
Accra Technical University
Higher National Diploma - Hotel Catering And Institutional Management
Accra Technical University