SHEILA ANTWI
Banker
Kumasi,AH
Summary
Branch manager with extensive experience in customer relationship management and team leadership. Demonstrated ability to enhance operational efficiency and implement marketing strategies that increase customer satisfaction and branch performance. Proven track record of driving results through analytical skills and effective team collaboration.
Overview
23
23
years of professional experience
Work History
Branch Manageress
Asante Akyem Rural Bank
Juansa
05.2022 - Current
- Directs daily operations of branch, ensuring exceptional customer service and efficient performance across all departments.
- Manages staff schedules and conducts performance evaluations to enhance team productivity.
- Implements banking policies and procedures to ensure compliance and enhance security standards.
- Develops local marketing strategies to increase awareness and engagement for financial products and services.
- Supervises cash limits in vault, transit, and cage to maintain security and operational integrity.
- Addresses customer complaints promptly to resolve issues and strengthen customer loyalty.
- Reviews loan applications, recommending approvals while ensuring timely repayments.
- Builds strong rapport with new and existing customers to better serve financial needs and promote branch loyalty.
Assistant Branch Manageress
Asante Akyem Rural Bank
Juansa
06.2019 - 04.2022
- Supervised branch staff to enhance customer service and resolve issues efficiently.
- Authorized loans, fixed deposits, and account openings to support client needs.
- Prepared monthly balance sheet statements and weekly liquidity reports for financial oversight.
- Signed various cheques and vouchers to ensure accurate transaction processing.
- Monitored teller errors and cash positions to maintain operational integrity.
- Facilitated interdepartmental communication to optimize operations and service delivery.
- Created monthly performance reports for senior management to make informed, strategic decisions.
- Managed daily operations to guarantee compliance with efficiency and quality standards.
Chief Clerk
Asante Akyem Rural Bank
Juansa
10.2018 - 05.2019
- Issued bulk cash to cashiers, supporting operational duties and ensuring seamless cashiering tasks.
- Executed specie escort responsibilities to ensure secure cash transport.
- Processed payment orders and managed itrans money transfers efficiently.
- Opened accounts while maintaining compliance with banking regulations.
- Served customers at front desk, addressing inquiries and resolving issues promptly.
- Controlled fixed deposit and stationery stock accounts for operational accuracy.
- Captured data to enhance reporting and branch liquidity preparation.
- Facilitated cheque requisitions for customers while promoting banking products, enhancing customer engagement.
Chief Clerk
First Allied Savings and Loans Ltd
Kumasi
04.2007 - 05.2016
- Executed cashiering functions, ensuring accurate daily transactions and safeguarding financial integrity.
- Managed back-office duties to uphold operational efficiency and ensure compliance with regulations.
- Oversaw cheque clearing processes, facilitating timely fund transfers.
- Credited salaries for individual companies, ensuring precise payroll management.
- Led chief cashiering activities, inspecting teller operations and issuing bulk cash.
- Balanced cash operations post daily activities to maintain financial integrity.
- Served as specie escort, ensuring secure handling of currency during transport.
- Performed various operational duties to support banking services and streamline processes.
Clerk
Asante Akyem Rural Bank
Juansa
06.2005 - 04.2007
- Managed cash drawer, ensuring daily transaction accuracy and balance.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained organized financial records and documentation to support operational efficiency.
- Performed data entry tasks to update customer account records.
- Processed payments, refunds, and exchanges with accuracy and efficiency.
- Executed operational duties to streamline workflow processes.
National Service Personnel
Atwima District Assembly
Nkawie
10.2003 - 09.2004
- Collected taxes from fuel filling stations, ensuring regulatory compliance and financial integrity.
- Issued cheques to contractors, accurately reconciling transactions to maintain financial accountability.
- Prepared assembly accounts with precision and attention to detail.
- Executed day-to-day duties, upholding high standards of service and operational efficiency.
- Received recognition from finance department of the assembly for delivering exceptional customer service.
Education
Master of Science - Accounting and Finance
Kwame Nkrumah University of Science And Technology
Kumasi11-2024
Bachelor of Science - Business Administration (Accounting)
University of Education, Winneba
College of Technology Education, Kumasi07-2013
ICA, Ghana - Accounting And Economics
Kumasi Polytechnic
Kumasi, Ghana11-2004
High School Diploma -
Konongo Odumasi Senior High School
Konongo, Ghana12-2000
Skills
- Customer relationship management
- Sales strategy
- Inventory management
- Revenue analysis
- Budget oversight
- Team leadership
- Analytical skills
- Attention to detail
- Time management
Timeline
Branch Manageress
Asante Akyem Rural Bank
05.2022 - Current
Assistant Branch Manageress
Asante Akyem Rural Bank
06.2019 - 04.2022
Chief Clerk
Asante Akyem Rural Bank
10.2018 - 05.2019
Chief Clerk
First Allied Savings and Loans Ltd
04.2007 - 05.2016
Clerk
Asante Akyem Rural Bank
06.2005 - 04.2007
National Service Personnel
Atwima District Assembly
10.2003 - 09.2004
Master of Science - Accounting and Finance
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Business Administration (Accounting)
University of Education, Winneba
ICA, Ghana - Accounting And Economics
Kumasi Polytechnic
High School Diploma -
Konongo Odumasi Senior High School