Sandra Saabah Arthur
Accra, Ghana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
MOBILE BANKER
BESTPOINT SAVINGS AND LOANS
02.2021 - Current
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and fulfilling banking needs
- Educated customers on bank policies, procedures, and financial products, ensuring comprehensive understanding and satisfaction
- Facilitated customer transactions, including money collection and account management, with professionalism and accuracy
- Provided expert guidance to customers during application process for loans and other financial services
- Utilized advanced banking software to manage customer accounts and perform data entry with precision and efficiency
- Executed administrative tasks related to account documentation and record maintenance in adherence to bank standards.
RECEPTIONIST
COURTESY LAUNDRY
06.2018 - 12.2020
- Expertly greet and welcome guests with warm, professional demeanor
- Efficiently direct visitors to ensure seamless office navigation
- Handle incoming phone calls with poise, ensuring clear communication
- Maintain clean and organized reception area, reflecting company standards
- Provide accurate information to inquiries, enhancing guest satisfaction
- Diligently sort and distribute mail, ensuring timely correspondence
- Uphold office security protocols to safeguard company assets and personnel
- Manage office supplies inventory, ensuring essential items are always stocked
- Keep calendars up-to-date, coordinating schedules and appointments effectively
- Schedule meetings with attention to detail, optimizing time management
- Arrange travel itineraries, ensuring seamless business trips for staff
- Record office expenses meticulously for accurate financial tracking
- Perform clerical tasks with proficiency, supporting office operations.
- Answered phone promptly and directed incoming calls to correct offices.
SENIOR SUPERVISOR
DIMENSION ENTERPRISE
05.2015 - 11.2017
- Streamlined supervision of sales teams, cashiers, and staff to enhance operational efficiency
- Expert management of financial operations, including budget preparation and meticulous expenditure and sales record-keeping
- Vigilant monitoring of inventory to prevent loss and ensure optimal product presentation
- Proactive resolution of customer inquiries and issues, ensuring exceptional customer satisfaction
- Strategic training and development of new hires, coupled with effective shift scheduling and staff motivation to exceed sales targets.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
Education
Bachelor of Arts - Human Resources Management
UNIVERSITY OF CAPE COAST
Cape Coast, Ghana03.2024
DIPLOMA CERTIFICATE - Business Management
UNIVERSITY OF CAPE COAST
Cape Coast, Ghana09.2022
WASSCE -
LIVINGSPRING HI-GRADE COLLEGE
Accra, Ghana04.2013
Skills
- Problem-Solving Skills
- Critical Thinking Skills
- Accounts reconciliation
- Reporting and Documentation
- Customer Service Executive
- Payment Processing
- Strong Work Ethic
- Customer Relationship Building
Languages
ENGLISH
References
Dennis Nomo, DES'EV FASHION ACADEMY, 0542651276, dennisnomo89@gmail.com
Timeline
MOBILE BANKER
BESTPOINT SAVINGS AND LOANS
02.2021 - Current
RECEPTIONIST
COURTESY LAUNDRY
06.2018 - 12.2020
SENIOR SUPERVISOR
DIMENSION ENTERPRISE
05.2015 - 11.2017
Bachelor of Arts - Human Resources Management
UNIVERSITY OF CAPE COAST
DIPLOMA CERTIFICATE - Business Management
UNIVERSITY OF CAPE COAST
WASSCE -
LIVINGSPRING HI-GRADE COLLEGE
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