Samuel Tandoh Okyere
Accra
Summary
With a proven track record at Medstoc Limited, I leveraged IT asset management and team collaboration to drive operational improvements and enhance system security, significantly reducing downtime. My expertise in cybersecurity best practices and fostering team development has consistently delivered tailored IT solutions, optimizing business intelligence and user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Manager
Medstoc Limited
01.2019 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Built, repaired and installed computer-related hardware based on deployment procedures.
IT Analyst
Zentech IT Solution Limited
02.2017 - 12.2017
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Enhanced system reliability by conducting regular software updates and hardware maintenance.
Education
Associate of Applied Science - Certificate in Cyber Security
Kofi Annan ICT Centre
Accra, Ghana11-2022
Associate of Applied Science - Software Development
Kofi Annan ICT Centre
Accra06-2021
Bachelor of Science - Information Technology
University of Ghana
Legon, Ghana03-2019
Skills
- IT asset management
- IT troubleshooting
- Network administration
- Customer support
- Risk assessment
- Team development
- Team collaboration
- Business intelligence
- Cybersecurity best practices
- Mobile application development
- Software design
- Software development
- Web development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Good Result.
- Collaborated with team of Six in the development of Hotel Management System.
- Resolved product issue through consumer testing.
Certification
- IBM Certified Solution Advisor – Cloud Reference Architecture V5 – IBM Corporation.
- CompTIA Advanced Security Practitioner (CASP+) – Computing Technology Industry Association (CompTIA).
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
Languages
English
Advanced (C1)
twi
Bilingual or Proficient (C2)
Timeline
IT Manager
Medstoc Limited
01.2019 - Current
IT Analyst
Zentech IT Solution Limited
02.2017 - 12.2017
Associate of Applied Science - Certificate in Cyber Security
Kofi Annan ICT Centre
Associate of Applied Science - Software Development
Kofi Annan ICT Centre
Bachelor of Science - Information Technology
University of Ghana
Similar Profiles
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
RAKESH JRAKESH J
Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Zan-nairah Napaga TahiruZan-nairah Napaga Tahiru
Senior Specialist Anaesthesiologist at Korle Bu Teaching HospitalSenior Specialist Anaesthesiologist at Korle Bu Teaching Hospital