SAMUEL KYEREMEH SARPONG
ASUOFUA,GHANA
Summary
Motivated and detail-oriented Marketing graduate from Sunyani Technical University, with a solid fundamentals in marketing. Experienced in research, banking and environmental advocacy, with strong skills in data analysis, financial auditing, and community engagement. Combines analytical thinking with practical experience to promote sustainable development, enhance marketing operations, and support evidence-based decision-making. Passionate about advancing global development through innovative solutions and applied research.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Client service officer
VISION FUND GHANA
SEFWI WIAWSO, GHANA
2023.09 - Current
- Conducted research on market trends for improved client strategies.
- Regularly updated clients about their account status to build trust and loyalty.
- Played an integral part in the on boarding process for new clients.
- Provided comprehensive product information to aid client decision-making process.
- Maintained up-to-date client records in database systems.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
Credit officer
M.G.I Microfinance
Tepa, Ghana
2016.10 - 2021.09
- Improved company's overall financial health by monitoring and updating credit policies.
- Facilitated timely payment collections, improving cash flow management.
- Forged strong relationships with clients, promoting loyalty and repeat business.
- Provided training sessions to new hires, enhancing overall team performance.
- Coordinated with sales team to achieve common business objectives.
- Managed portfolio of loans to maintain profitability and reduce loss exposure.
- Reviewed and updated credit applications, ensuring accuracy at all times.
- Conducted regular audits to ensure adherence to company policies and regulations.
- Enhanced customer satisfaction with prompt problem-solving and excellent communication skills.
- Streamlined loan application process to enhance customer experience.
Education
Higher National Diploma - Marketing
Sunyani Technical University
Sunyani, Ghana 2012.03 - 2014.03
Skills
Microsoft power point / Microsoft excel / Microsoft word / Rubicon Banking software / T24 Banking software / Installation of Microsoft operating system software
Languages
English
Upper intermediate (B2)
English
Intermediate (B1)
English
Elementary (A2)
Affiliations
- Playing of Football
- Listening to music
- Reading
- Swimming
RECOMMENDATIONS
Name: Isaac Kweku Britwum | Regional Manager
Vision-fund Ghana
Kumasi Branch
Email: isaac_britwum@visionfund.org | Phone number: (+233) 501550284
Name: Richard Agyapong | Branch manager
Vision-fund Ghana
Sefwi wiawso Branch
Email: richard_agyapong@visionfund.org | Phone number: (+233) 501550294
Name: Agyekum Kelly Wurae | Head teacher
Atwima Achiase D/A J.H.S
Phone number: (+233) 245938789
Timeline
Client service officer
VISION FUND GHANA
2023.09 - Current
Credit officer
M.G.I Microfinance
2016.10 - 2021.09
Higher National Diploma - Marketing
Sunyani Technical University
2012.03 - 2014.03