Christina Dekyi
Accra
Summary
Customer-focused professional with a successful 5-year career in the financial sector, collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Portfolio Monitoring Officer.
Quick Credit And Investment Microcredit Limited
05.2022 - 01.2024
- Enhanced portfolio performance by implementing effective strategies and risk management techniques.
- Increased client satisfaction by providing tailored financial advice and timely updates.
- Strengthened client relationships, engaging averagely 200 clients daily through pone calls to review portfolio performance and address concerns.
- Developed comprehensive financial plans for clients to achieve their short-term and long-term goals.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
- Conducted due diligence on field officers, ensuring clients'' repayments are paid into right accounts to reduce fraud cases that may arise.
- Enhanced data quality by implementing rigorous monitoring and evaluation processes.
- Developed comprehensive monitoring tools to track project progress and outcomes.
- Streamlined reporting procedures for improved efficiency and information dissemination.
Call Center Executive
Quick Credit And Investment Microcredit Limited
03.2021 - 05.2022
- Improved customer satisfaction by providing timely and efficient resolutions to inquiries about company's loan products.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
- Successfully registered an average of 40 loan applications daily.
- Consistently met or exceeded sales targets of 800 loan applications monthly by utilizing persuasive selling techniques and strong product knowledge.
- Excelled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Reduced average call handle time while maintaining high-quality service through efficient problem-solving skills and attention to detail.
- Provided exceptional support to peers, assisting with onboarding and coaching new team members for success.
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
- Served as an expert resource on company policies, products, and services to both customers and team members.
- Balanced multiple tasks simultaneously while meeting deadlines, ensuring consistent service levels were maintained in a high-pressure environment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Microfinance Project Coordinator
Nzema Manle Rural Bank
08.2019 - 03.2021
- Managed the activities of all 13 mobile bankers in the agency, fostering a positive work environment for increased productivity.
- Monitored of mobile bankers within the agency through field checks.
- Handled customer’s complaints, and undertook appropriate actions to resolve them.
- Monitored the filling of Susu document (KYC, indemnity forms, collection sheet)
- Assisted customers to determine their financial goals in other to know the best means of achieving them.
- Prepared monthly commissions of mobile banker
- Randomly took field check of mobile bankers to ensure excellent funds mobilization.
- Any other activities assigned by superior
- Prepared monthly "Susu" reports for the agency to monitor progress of the unit.
- Primary contact of opening "Susu" accounts.
- Streamlined project management processes by implementing new organizational tools and software.
National Service Person/ Business Management Tutor
Baidoo Bonsoe Senior High Technical School
08.2018 - 08.2019
- Served as Business Management Tutor handling 4 classes with an average of 25 students in each class and assistant the Library board.
- Improved overall student comprehension by incorporating practical real-world business scenarios into lesson plans.
- Developed strong relationships with students and parents, resulting in increased trust and communication between school and home.
- Collaborated with other teachers to create interdisciplinary projects, enhancing the learning experience for students.
- Implemented innovative teaching methods that increased student engagement, leading to better academic performance.
- Strengthened critical thinking skills among students through interactive group activities and problem-solving exercises.
Tutor Intern
Axim Girls Senior High School
09.2017 - 12.2017
- Served as a business management intern teacher, handling an average of 30 students in each class for 3 classes.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Collaborated with senior tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Performed other duties assigned by my supervisor.
Student Intern
Ghana Rubber Estate Limited
04.2017 - 06.2017
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Successfully assisted in supervising 3 community projects as part of the firm's corporate social responsibilities.
- Enhanced internship experience by actively participating in executing corporate social responsibilities.
- Improved organizational efficiency by streamlining documentation processes and maintaining organized digital files.
- Collaborated effectively with diverse teams, promoting a positive work environment conducive to achieving shared goals.
Student Intern
Ghana Education Service
04.2016 - 06.2016
- Assisted in preparing over 50 teacher promotions and other relevant issues relating to teachers and the human resources unit.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Improved organizational efficiency by streamlining documentation processes and maintaining organized digital files.
- Any other activities assigned by superior.
Education
MBA - Accounting And Finance
University of Professional Studies.
Accra, Ghana.10.2025
Bachelor of Education (BEd) - Management
University of Cape Coast
Cape Coast08.2018
West African Senior School Certificate Examination (WASSCE) - Business
Adiembra Senior High School
Sekondi, Ghana08.2012
Skills
- Determined person who is client focused, performance driven and result oriented
- A corporate banking professional with experience in client relationship management, portfolio management, credit appraisal, loan recovery, and team management
- Possess a good knowledge in Microsoft word, excel, power point and banking software like Temenos (T24)
- Information Security
- Consultative Sales
- Data Collection
- Play excellently well with teams
Languages
English, Ahanta and Twi
Personal Information
- Hobbies: Sewing, Writing, Reading, Listening to music
- Date of Birth: 01/19/93
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Single
References
- Mr. THOMAS QUAYSON, The General Manager, Nzema Manle Rural Bank, +233273364593 / +233202223915
- Mr. Jude Fiifi Cudjoe, Corporate Affairs manager, Ghana Rubber Estate Limited, +233207116797
- Madam Paulina Taylor, Head of Business Department, Baidoo Bonsoe Senior High Technical School, +233263198474
- Mr. Romeo Richlove Kweku Seshie, CEO, Quick Credit and Investement Microcredit Limited. +233242674348
Timeline
Portfolio Monitoring Officer.
Quick Credit And Investment Microcredit Limited
05.2022 - 01.2024
Call Center Executive
Quick Credit And Investment Microcredit Limited
03.2021 - 05.2022
Microfinance Project Coordinator
Nzema Manle Rural Bank
08.2019 - 03.2021
National Service Person/ Business Management Tutor
Baidoo Bonsoe Senior High Technical School
08.2018 - 08.2019
Tutor Intern
Axim Girls Senior High School
09.2017 - 12.2017
Student Intern
Ghana Rubber Estate Limited
04.2017 - 06.2017
Student Intern
Ghana Education Service
04.2016 - 06.2016
MBA - Accounting And Finance
University of Professional Studies.
Bachelor of Education (BEd) - Management
University of Cape Coast
West African Senior School Certificate Examination (WASSCE) - Business
Adiembra Senior High School
Similar Profiles
Prince Nsiah GyamfiPrince Nsiah Gyamfi
Credit/Loans Officer at Quick credit and Investment Micro-Credit LtdCredit/Loans Officer at Quick credit and Investment Micro-Credit Ltd
NIPUNI JAYAWARDENANIPUNI JAYAWARDENA
Junior Accountant at AYODA Credit And Investment LimitedJunior Accountant at AYODA Credit And Investment Limited
Balakumar KamarajBalakumar Kamaraj
MIS Manager at Kiara Microcredit Private LimitedMIS Manager at Kiara Microcredit Private Limited