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Addo Kwasi Addo
IT Support
AA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
National service
Complimentary Education Agency(MoE) Reginal Office
Koforidua
11.2025 - 10.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Internship Student
Yarp Technologies
Accra North Legon
10.2024 - 12.2024
- Assisted engineers in drafting project specifications and documentation.
- Participated in site inspections to ensure compliance with safety standards.
- Collaborated with team members on project design and development tasks.
- Conducted software installations and updates on various operating systems.
- Provided remote support for users located offsite via telephone or online chat services.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained positive working relationship with fellow staff and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Internship Student
ThermoTech Engineering and Project Ltd
North Legon
10.2023 - 12.2023
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Provided technical support to end-users via phone and email.
- Diagnosed hardware and software issues for desktop and laptop systems.
- Served as a point of contact for internal staff requiring technical assistance or advice.
Office Assistant
The Potter's Village Ghana
Greater Accra Dodowa
06.2019 - 11.2021
- Managed daily office operations for a community support organization.
- Assisted in maintaining accurate records and filing systems.
- Coordinated schedules and appointments for staff and clients.
- Operated office equipment, including printers and copiers, efficiently.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
Bachelor of Technology - Information And Communication Technology
Koforidua Technical University
Koforidua , Ghana 08.2025 - 09.2026
Higher National Diploma - Computer Network Management
Koforidua Technical University
Koforidua , Ghana 01.2023 - 11.2025
Skills
- Technical support
- Hardware troubleshooting
- Customer relationship management
- Team collaboration
- Office administration
- Problem solving
- Friendly, positive attitude
- Microsoft office
- Public speaking
- Computer skills
Certification
- Google IT SUPPORT certificate
Affiliations
- Campus Ambassador for Online Trust and Safety SIG Internet Society
References
References available upon request.
Timeline
National service
Complimentary Education Agency(MoE) Reginal Office
11.2025 - 10.2026
Bachelor of Technology - Information And Communication Technology
Koforidua Technical University
08.2025 - 09.2026
Internship Student
Yarp Technologies
10.2024 - 12.2024
Internship Student
ThermoTech Engineering and Project Ltd
10.2023 - 12.2023
Higher National Diploma - Computer Network Management
Koforidua Technical University
01.2023 - 11.2025
Office Assistant
The Potter's Village Ghana
06.2019 - 11.2021