SAHADATU ALLOTEY
Accra
Summary
PROFESSIONAL SUMMARY
Motivated and customer focused aviation professional with training in Passenger Handling and Customer Service from the Global Institute of Aviation (GIA). Possess strong communication, interpersonal and attention to detail skills, with an understanding of passenger handling procedures and document verification. Reliable, professional and able to work effectively under pressure while maintaining confidentiality and following established procedures. Seeking to contribute these skills as an Aviation/Airline Profiler.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Personal Sales Assistant
The C2G Book people
Accra
04.2026 - 09.2026
- Supported sales reps with customer orders and account updates for C2G Book People
- Processed book inquiries through phone and email using clear, professional language
- Prepared quotations and pricing details for retail and trade customers
- Assisted with book catalog requests and title availability searches
- Resolved customer complaints promptly and courteously.
Secretary
ENY3 MAHOCDEN COMPANY
Kumasi
09.2022 - 11.2023
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Provided administrative support to the Office Manager and other staff members.
- Greeted visitors and directed to appropriate location or person.
- Assisted with accounts receivable and accounts payable functions.
- Scheduled meetings and sent invitations specifying time and location.
Education
Diploma - Customer Service And Passenger Handling
Global Institute of Aviation
03.2025 - 06.2026
Skills
KEY SKILLS
- Passenger Handling & Customer Service
- Passenger Document Verification
- Attention to Detail
- Effective Verbal & Written Communication
- Customer Relations
- Interpersonal & Teamwork Skills
- Problem Solving
- Time Management
- Confidentiality & Professionalism
- Ability to Follow Procedures and Guidelines
- Record Keeping & Data Entry
- Basic Computer Skills
Timeline
Personal Sales Assistant
The C2G Book people
04.2026 - 09.2026
Diploma - Customer Service And Passenger Handling
Global Institute of Aviation
03.2025 - 06.2026
Secretary
ENY3 MAHOCDEN COMPANY
09.2022 - 11.2023