Benjamin Kwapong
Summary
Driven professional with a proven track record at Islord Travel And Tour, adept in CRM software and exceptional customer service. Leveraged market insights to drive targeted campaigns, enhancing client satisfaction and contributing to business growth. Skilled in cross-selling techniques and fostering supportive learning environments, demonstrating a blend of strategic planning and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Sales Assistant
Islord Travel And Tour
02.2022 - 10.2023
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Analyzed market trends for insights into consumer behavior/preferences that guided targeted marketing campaigns.
- Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
- Assisted in training new hires, sharing best practices and helping them acclimate to the sales environment quickly.
- Provided valuable feedback to management on customer preferences, aiding in product development efforts.
- Collaborated with team members to achieve monthly sales targets, contributing to overall business growth.
- Streamlined internal processes by implementing efficient organization systems for sales documentation and records management.
Classroom Teacher
Jay's International School
02.2019 - 04.2021
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
Education
GED -
Google Foundation Of Digital Marketing
United States03.2024
High School Diploma -
West Africa Senior High School
Adenta05.2017
Skills
- Goal-Oriented
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Upbeat and Outgoing Attitude
- Online Order Processing
- Prioritizing Orders
- Customer Relations
- Online ordering familiarity
- Flexible Schedule
- Accurate money handling
- Verifying Order Accuracy
- Documentation And Reporting
- Payment Processing
- Merchandise Selection
- Sales expertise
- Sales proficiency
- Advertising and marketing
Certification
Google Certification under Foundations Of Digital Marketing
West Africa Senior High School Certificate
Languages
English
Bilingual or Proficient (C2)
Ghanaian Language
Bilingual or Proficient (C2)
Timeline
Personal Sales Assistant
Islord Travel And Tour
02.2022 - 10.2023
Classroom Teacher
Jay's International School
02.2019 - 04.2021
GED -
Google Foundation Of Digital Marketing
High School Diploma -
West Africa Senior High School