RUKAYATU MOHAMMED
Accra
Summary
Skilled results-driven Automobile Engineer with a strong background in vehicle engineering,quality control and enhancing electric bike performance and customer satisfaction. A year and months of experience in leading cross-functional teams, managing projects, and implementing process improvements. Proficient in automotive design, testing and validation. Committed to delivering innovative solutions that meet customer needs and exceed industry standards.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/General Secretary
Japan Motors Trading Company
Accra
10.2023 - 09.2024
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed data entry into computer systems for tracking purposes.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Secretary
YH Company Limited
Accra
04.2022 - 07.2022
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Drove customer feedback to deliver information to management for corrective action.
Education
Bachelor's Degree - Bachelor of Business Administration
University of Professional Studies- Accra
Accra,Ghana10-2023
West African Examination Council - Business
Anisa Senior High School
Accra-Ghana06-2019
Basic Education Certificate Examination (BECE) -
Ghana Lebanon Islamic Secondary School
Accra,Ghana06-2015
Skills
- Team Collaboration
- Ability to work under pressure
- Typing
- Good listening skills
- Critical thinking
- Ability to motivate
- Adaptability
- Customer service
Accomplishments
- Provided learning assistant to my colleagues after lectures.
- Assistant customer care officer at Japan Motors.
- Assisted in reducing the complaints of customer updates at japan motors workshop.
Affiliations
- Placing orders for unavailable car parts.
- Follow ups on estimates for customers.
Languages
Moshie
First Language
English
Beginner
A1
Hausa
Beginner
A1
Twi
Beginner
A1
Ga
Beginner
A1
Timeline
Customer Service Representative/General Secretary
Japan Motors Trading Company
10.2023 - 09.2024
Secretary
YH Company Limited
04.2022 - 07.2022
Bachelor's Degree - Bachelor of Business Administration
University of Professional Studies- Accra
West African Examination Council - Business
Anisa Senior High School
Basic Education Certificate Examination (BECE) -
Ghana Lebanon Islamic Secondary School